Are Lively phones any good? A comprehensive review for seniors

According to SeniorLiving.org, Lively has been a pioneer in senior-friendly mobile technology since 2006, creating devices specifically tailored to the active aging adult. But beyond their reputation, are Lively phones any good? This review dives into the Jitterbug Smart4 and Jitterbug Flip2, examining their features, performance, and the integrated health services that set them apart.

Quick Summary

Lively phones are generally considered a good choice for seniors seeking simple, easy-to-use devices with integrated health and safety features, including a 24/7 urgent response button. However, users should be aware of potential performance lag, lower-tier cameras, and the need for a separate Lively service plan, as they are not compatible with other wireless carriers.

Key Points

• Designed for Seniors: Lively phones, including the Jitterbug Smart4 and Flip2, feature simplified interfaces, large screens, and powerful speakers tailored for older adults.

• Integrated Medical Alert Services: A key selling point is the optional health and safety package, featuring a 24/7 Urgent Response button and services like Nurse On-Call.

• Verizon Network Reliability: Lively operates on the dependable Verizon network, but users may experience slower data speeds during high-traffic periods.

• Potential Performance and Camera Limitations: Some users report lag, especially on the Smart4, and note that the camera quality is not on par with standard smartphones.

• Carrier-Specific Service: Lively phones are generally only compatible with Lively service, which means you cannot use them with other wireless providers.

• Value Depends on Need: For those prioritizing safety features and simplicity over high-end performance, Lively offers excellent value, especially with its affordable plans.

Lively phones explained: Jitterbug Smart4 and Jitterbug Flip2

Lively's product lineup is centered around two primary devices: the Jitterbug Smart4 and the Jitterbug Flip2. Each is designed with a different type of senior user in mind. The Jitterbug Flip2 is a classic, easy-to-use flip phone with large buttons, a clear speaker, and a straightforward, list-based menu. It's perfect for those who want a reliable, simple phone primarily for calling and basic functions. The Jitterbug Smart4, on the other hand, is a smartphone for seniors who want internet access, apps, and video calling without the overwhelming complexity of a standard phone. It features a large touchscreen, voice typing, and a dedicated Urgent Response button.

Core features for the senior user

Lively phones are equipped with several features that cater specifically to the needs of older adults. These include:

• Simplified Interface: Both devices use a streamlined, list-based menu system that makes navigation intuitive, even for those with limited technical experience.
• Large, Bright Display: The Jitterbug Smart4 has a generous 6.75-inch screen, and the Flip2's internal display is also bright and clear, helping with visibility.
• Loud Speaker: Both phones have powerful speakers to assist those with hearing difficulties during calls.
• Built-in Urgent Response Button: This is a key safety feature that connects users to a 24/7 team of trained agents for emergencies, medical issues, or other concerns.
• Long-Lasting Battery: Lively phones are designed for reliable, long-term use, with the Smart4 boasting up to 37 hours of talk time.

The standout Lively health and safety services

The real value of a Lively phone often lies in the optional health and safety services that accompany the device. These services, available with upgraded plans, are a significant differentiator in the senior phone market.

1. Urgent Response: This is the flagship service, providing instant, 24/7 access to certified agents who can assist in emergencies. Agents can dispatch emergency services, contact a trusted family member, or provide reassurance until a situation is resolved.
2. Lively Link™ App: This companion app keeps family members informed about the user's health and safety. It can send notifications if the Urgent Response button is pressed and provides updates on daily activity.
3. Nurse On-Call: With the premium plan, users get unlimited access to registered nurses and doctors who can provide medical advice and even prescribe common medications over the phone.
4. Care Advocate: This service offers a wellness expert who can help users set health goals, navigate resources, and provide ongoing support.
5. Lively Rides: Lively partners with Lyft to offer a ride-scheduling service, allowing users to call an agent to arrange a ride without needing a smartphone app.

Lively phone pros and cons

Like any device, Lively phones have their strengths and weaknesses. Understanding these can help you decide if they're the right fit.

Pros

• Ease of Use: The simplified interface is the most cited advantage, making technology accessible for even the most tech-hesitant seniors.
• Medical Alert Functionality: The integrated health and safety services, especially the Urgent Response button, provide invaluable peace of mind.
• Affordability: Both the devices and the monthly plans are competitively priced compared to other specialized senior tech or high-end smartphones.
• Reliable Network: Operating on Verizon's network, Lively offers dependable service across the country.
• No Long-Term Contracts: You can cancel service at any time without fees, providing flexibility.

Cons

• Performance Issues: The Jitterbug Smart4 can sometimes feel slow or laggy, and some internet connections can be unreliable, especially during peak traffic times.
• Low-Tech Camera: While an improvement over previous models, the Smart4's camera doesn't compare to those on modern flagship smartphones.
• Carrier Lock-in: Lively phones are typically only compatible with Lively's service, meaning you can't use another carrier's SIM card.
• Activation Glitches: Some customers report difficulties during the initial setup and activation process.

Jitterbug Smart4 vs. Jitterbug Flip2: A comparison table

Feature	Jitterbug Smart4	Jitterbug Flip2
Design	Full-screen smartphone	Traditional clamshell flip phone
Screen	6.75-inch LCD touchscreen	3.2-inch internal LCD, 1.44-inch external display
Internet Access	Yes (Google Play store, apps)	No (basic browsing only)
Cameras	13MP rear, 8MP front	8MP rear, 5MP front
Voice Typing	Yes	No
Emergency Button	Dedicated physical button	Dedicated physical button
Lively Services	All services available	All services available
Ease of Use	Simple smartphone interface	Very simple, large buttons

Comparing Lively to alternatives

While Lively offers a unique blend of simplicity and medical alert features, it's worth considering how it stacks up against competitors. Other providers like Consumer Cellular or Snapfon offer senior-friendly options. However, few integrate the comprehensive suite of health services that Lively provides, like Urgent Response and Nurse On-Call. For those who prioritize these safety features, Lively's value proposition is strong. For seniors who are more tech-savvy and simply need a phone with a large font, a standard carrier offering a low-cost, unlocked device might be a better fit. You can explore other senior-specific phone reviews and options on reputable sites like Consumer Cellular.

Conclusion: Are Lively phones any good?

Overall, Lively phones are a great solution for the right demographic. For seniors who want a simple, reliable phone with an added layer of safety and health support, the Jitterbug Smart4 or Jitterbug Flip2 are excellent choices. The integrated medical alert features and simplified interface are major selling points that provide significant peace of mind for both the user and their family. However, if advanced phone performance, a high-quality camera, or the flexibility of choosing your own carrier are priorities, other options may be better suited. Ultimately, the quality of a Lively phone is best measured by how well it meets the specific needs of its senior user, and in that regard, it often performs very well.

Frequently Asked Questions

Can I use a Lively phone with another carrier's plan?

No, Lively phones are typically locked and only compatible with Lively's service plans. You must activate the phone with a Lively plan to use it for calls and other services.

What is the Lively Urgent Response button?

The Urgent Response button, available on both the Jitterbug Smart4 and Flip2, connects you immediately to a certified agent who can assist with any situation, from emergencies to getting lost.

Is the Jitterbug Smart4's internet connection reliable?

The Smart4 uses the Verizon network, which is generally reliable. However, Lively users may experience slightly slower data speeds during peak usage times compared to Verizon's direct customers.

What kind of health services are offered with Lively plans?

Premium Lively plans include access to Nurse On-Call for medical advice and prescriptions, and Care Advocates for wellness support, in addition to the standard Urgent Response.

Are Lively phones easy for non-tech-savvy seniors to set up?

While the interface is designed to be very simple, some customers report that the initial setup process can be complex and may require some technical assistance.

How do Jitterbug phones compare to other senior phones?

Lively phones stand out for their integrated medical alert services, a feature not commonly found on competing senior-focused devices. They are priced affordably and prioritize simplicity over advanced tech.

Are there any contracts or cancellation fees with Lively?

No, Lively does not require long-term contracts, and there are no cancellation fees, giving you the flexibility to end service at any time.