AARP's Official No-Refund Policy
AARP’s official policy for its Rewards program explicitly states that refunds and exchanges cannot be provided for any items purchased or redeemed with points, including gift cards. This is a binding term of service that all members agree to when participating in the program. This blanket rule simplifies the process for AARP and removes the logistical burden of handling returns for thousands of different vendor products. For consumers, this places a high degree of responsibility on ensuring the gift card is wanted and will be used before completing the transaction.
Understanding the "Non-Refundable" Rule
The non-refundable nature of AARP gift cards applies to all purchases, regardless of the reason for the request. Whether you purchased the wrong card, changed your mind, or received an unwanted gift, the policy remains consistent. This is in line with the standard industry practice for most gift card vendors and marketplaces. Gift cards are treated as a form of cash, and just like cash, they are not typically eligible for returns.
What to Do If You Have an Unwanted AARP Gift Card
While a direct refund from AARP is not possible, you are not entirely without options if you find yourself with a gift card you don't need. Several alternatives can help you recoup some or all of its value.
Consider Reselling the Gift Card
There are numerous legitimate online marketplaces and apps specifically designed for reselling unwanted gift cards. These platforms allow you to list your gift card for sale, often at a slight discount, to attract buyers. While you won't get the full face value, it's an effective way to convert the card into cash. Look for reputable sites that offer secure transactions and have positive user reviews.
Re-gifting the Card
Another straightforward solution is to give the gift card to someone who can use it. This could be a friend, family member, or colleague. For example, if you have an AARP-purchased grocery gift card that you don't need, consider giving it to a family member who will find it useful. This is an easy way to get value from the card without the hassle of reselling.
Look for a Card Exchange
Some platforms might offer a gift card exchange, where you can trade your unwanted card for one from a different retailer. The value may not be one-for-one, but it can be a practical option if you need a card for a specific purpose and have no use for the one you possess.
Use it for a Future Purchase
If the gift card is for a company you might eventually use, such as a travel or retail vendor, you can simply save it for a future purchase. For example, if you have an AARP-purchased cruise gift card, you could hold onto it for a future vacation. This avoids losing any value and provides a future benefit.
Comparison of Options for Unwanted Gift Cards
| Option | How It Works | Potential Value | Effort Level | Security Concerns |
|---|---|---|---|---|
| Sell Online | List the card on a secondary market website for a discounted price. | 80–90% of face value | Medium (researching sites, listing) | Low, if using a reputable site |
| Re-gift | Give the card to a friend or family member who will use it. | 100% of face value (to recipient) | Low (requires knowing someone who can use it) | N/A |
| Exchange | Trade the card for a different vendor's gift card. | Varies, typically not 1-for-1 | Medium (finding a suitable exchange) | Moderate, depends on platform |
| Wait for Use | Keep the card and use it for a future purchase. | 100% of face value (eventually) | Low (requires no immediate action) | Low (storage and risk of loss) |
What if the Gift Card Has a Zero Balance?
In rare cases, you may encounter an issue where a newly purchased or redeemed e-gift card shows a zero balance. If this happens, it is crucial to contact AARP directly as soon as possible. They can investigate the issue and may be able to resolve it, although it does not constitute a refund. AARP’s terms state that participants are responsible for escalating issues with the brand directly, but AARP may be able to assist with initial investigations. You can find their contact information on the AARP Rewards website. For example, some users have reported issues with cruise gift cards and were advised to contact customer service.
Best Practices for Purchasing Gift Cards Through AARP
To avoid needing to ask, "Can you get a refund on AARP gift cards?" in the first place, follow these best practices:
- Read the Terms Carefully: Before purchasing or redeeming, always read the specific terms and conditions for that particular gift card. These are often found on the product page and can contain important details, such as where and how the card can be used.
- Confirm the Need: Double-check that you truly want and will use the gift card. Unlike a credit card purchase, this is not a reversible decision.
- Use it Promptly: For e-gift cards, some users suggest redeeming them relatively quickly to avoid potential issues.
- Use Travel Insurance: For travel-related gift cards, consider purchasing travel insurance. As one commenter on a cruise forum noted, this can provide a safety net for covered issues, even if you paid with a gift card.
- Use for Final Payment: When using gift cards for larger purchases like cruises, some seasoned travelers advise waiting until the final payment is due to apply the gift card funds. This protects against forfeiting funds if a cancellation occurs before the final payment. This practice is specifically highlighted in forums discussing AARP gift cards for Celebrity Cruises.
In summary, while a direct refund from AARP is not an option for gift card purchases or redemptions, careful planning and knowledge of alternative solutions can prevent potential financial loss. The key is to be a savvy consumer from the start.
