Yes, You Can Keep Your Number
For many, a phone number is more than just a sequence of digits; it’s a direct link to family, friends, and doctors. The good news is that you absolutely can keep your number with a Jitterbug phone, a process known as number porting. Lively, the service provider for Jitterbug phones, is legally required to facilitate this transfer, as long as a few key conditions are met.
How Number Porting Works with Jitterbug
Number porting is the process by which you move a phone number from one service provider to another. This is possible because you, the customer, own the phone number, not the carrier. When you switch to Lively and start using a Jitterbug device, Lively handles the communication with your previous carrier to move your number over. It is a common procedure, but it requires careful attention to detail to avoid delays.
The Step-by-Step Guide to Transferring Your Number
Following these steps will ensure the process is as smooth as possible, helping you avoid unnecessary delays or complications.
Step 1: Gather Necessary Information
Before you do anything else, you need to collect all the relevant account information from your current phone provider. This ensures Lively can accurately request the number transfer. Have the following ready:
- Your existing phone number.
- The full name on the account.
- The account number with your old carrier.
- Your account PIN or password. Some carriers now require a special transfer PIN, so contact them to be sure.
- The service address associated with the account.
Step 2: Initiate the Transfer with Lively
Once you have purchased and received your new Jitterbug phone, you can start the activation and porting process. Lively gives you two main ways to do this:
- Online: Log into your Lively account on their website. The process is guided, and you will be asked to enter the information you gathered in step 1.
- By Phone: Call Lively's customer service number. A representative will walk you through the entire process, entering your information and initiating the port request for you. This can be especially helpful if you have questions or concerns along the way.
When you begin the activation, Lively will likely provide you with a temporary phone number. This number will work until your old number is successfully ported over to your new Jitterbug.
Step 3: Wait for the Porting Process to Complete
This is the most critical step, and it requires patience. The porting timeline can vary:
- Mobile Numbers: Typically take 1 to 3 business days.
- Landline Numbers: Can take 5 to 7 business days, as the process is often more complex.
Crucially, do not cancel your old service. If you cancel your previous service before the transfer is complete, you risk losing your old phone number forever. Your old account must remain active until your Jitterbug phone begins receiving calls on your old number. Lively will notify you once the process is finalized.
Step 4: Test Your New Phone
After receiving confirmation from Lively, test your Jitterbug phone. Make and receive calls and texts to ensure everything is working correctly. You can then confidently cancel your old phone service, knowing your number is safe.
Potential Challenges and How to Solve Them
While most number transfers are seamless, issues can arise. Common problems include data mismatches or transfer PIN errors. If you experience delays, contact both your old provider and Lively to ensure all information is correct and the request is being processed. The more you communicate with both parties, the faster the issue can be resolved.
Comparison: Jitterbug Porting vs. Standard Smartphone Porting
| Feature | Jitterbug Porting | Standard Smartphone Porting |
|---|---|---|
| Initiation | Handled primarily through Lively's guided process or with customer service. | Often initiated by placing a SIM card into the new phone and providing porting info during setup. |
| Network | The Jitterbug is exclusively compatible with the Lively network. | Standard smartphones can often be used on any network, depending on their unlock status. |
| Guidance | Lively's process is very hands-on, with clear steps designed for users who may not be technically proficient. | The process can be more self-service, relying on the user to follow online instructions. |
| Target Audience | Primarily seniors or those seeking a simplified experience. | Anyone upgrading their phone or switching carriers. |
Conclusion: Staying Connected, the Easy Way
Keeping your number with a Jitterbug phone is not only possible but also a straightforward process thanks to Lively's supportive services. By gathering your account information, initiating the transfer through Lively, and being patient during the waiting period, you can ensure a smooth transition. This allows you to embrace the Jitterbug's senior-friendly features—like big buttons and an easy-to-navigate menu—without losing your valuable connections.
For more detailed instructions and to begin your transfer, visit the Lively Help Center's number transfer page.
