Acorn's Policy on Used Stairlifts
As a manufacturer, Acorn Stairlifts focuses on providing new, custom-tailored mobility solutions for its customers. Because each stairlift is fitted to the specific dimensions of a customer's staircase, it cannot be simply taken back and resold as-is. This is especially true for curved stairlifts, which are custom-built for unique bends and turns, making them difficult to repurpose.
For this reason, Acorn explicitly states in its customer service information and original contracts that it does not purchase back used equipment. This may come as a surprise to some, but it is an important aspect of managing expectations when purchasing a new stairlift. However, Acorn does provide a well-developed resale assistance program for customers who no longer need their lifts.
Understanding Acorn's Resale Assistance Program
Instead of a buy-back, Acorn offers a scheme designed to assist you in selling your used stairlift privately. Through this program, Acorn can play a role in connecting you with a potential buyer and handling the technical aspects of the sale. This process is structured to give you the highest possible return on your investment, as selling directly back to a company would inevitably yield a lower offer.
The resale pack provided by Acorn outlines how they can help. They can survey the potential buyer's home to ensure the stairlift is suitable for their needs. If necessary, Acorn can replace the rail to fit the new staircase and handle the professional removal from your home and re-installation at the buyer's property. This service ensures the lift is properly and safely set up, maintaining its warranty and high-quality standards.
The process for private resale
If you choose to sell your stairlift privately with Acorn's assistance, here's a general guide to the steps involved:
- Contact Acorn: Reach out to Acorn's customer service or access the Resale Scheme information on their website to begin the process.
- Gather details: You will need to provide information about your specific stairlift model, its age, and condition. Having the original paperwork and service history can be very helpful.
- Find a buyer: While you are responsible for finding the buyer, Acorn can offer guidance on where to list your equipment. You might consider online marketplaces, local classifieds, or mobility forums.
- Coordinate with Acorn and the buyer: Once you find an interested party, Acorn can help facilitate the survey and professional installation, ensuring a smooth and safe transition for both parties.
Alternative Resale and Disposal Methods
If you prefer not to use Acorn's resale program, or if your stairlift is an older model not eligible for their service, several other options are available. Keep in mind that older or customized stairlifts, especially curved models, have a significantly lower resale value.
Selling to third-party resellers
There are companies specializing in buying and reconditioning used stairlifts. Many of these resellers operate independently and may offer cash for newer straight stairlifts that are in good condition. They will then refurbish the unit and sell it to another customer, often at a lower cost than a brand-new lift. This can be a quicker and easier option than a private sale, though you will likely receive a lower price.
Donating your stairlift
For those who are more focused on a responsible disposal than monetary return, donating the stairlift to a charity or community organization is an option. Many organizations only accept straight stairlifts that have already been professionally removed and are in good working order. This is a great way to help someone in need, though you will need to research local charities to see if they accept such donations.
Recycling and professional removal
If the stairlift is very old, damaged, or a complex curved model, its resale value may be minimal or nonexistent. In this case, recycling the components is the most practical solution. A professional removal service can safely dismantle the unit and properly dispose of the materials. Stairlifts contain valuable materials like steel, aluminum, and batteries that can be recycled. A professional service will handle the proper disposal of these components, ensuring a legal and environmentally friendly outcome. Be aware that you may need to pay for this removal service.
Resale and Disposal Options Comparison
Here is a quick comparison of your main options when you no longer need your Acorn stairlift.
| Feature | Acorn's Resale Program | Selling Privately (DIY) | Third-Party Reseller | Donation | Recycling |
|---|---|---|---|---|---|
| Time Commitment | Moderate | High | Low | Low | Low |
| Effort | Low-Moderate | High | Low | Low | Low |
| Potential Return | Best for straight lifts | Variable, potentially higher | Lower than private sale | None | None |
| Inclusivity | Assists with straight and curved | Dependent on buyer interest | Often limited to straight lifts | Often limited to straight lifts | All lifts |
| Safety & Support | High (professional removal/install) | Low (DIY removal/install) | Varies by company | N/A | High (professional removal) |
| Who Benefits | Seller and new buyer | Seller and new buyer | Seller and reseller | A person in need | Environment |
For more detailed information on Acorn's official resale process, visit the company's dedicated page for existing customers: Resale Scheme For Used Stairlifts.
The bottom line on Acorn stairlift resale
While the news that Acorn does not offer a buy-back program may initially be disappointing, the company’s resale assistance provides a structured and secure path for selling your unwanted equipment. By coordinating with Acorn, you can maximize your return and ensure the lift is safely and correctly re-installed for its new owner. Alternatively, for older or custom models, exploring third-party buyers, donation, or professional recycling are all viable and responsible options to consider.
