Is there a free closed caption phone for seniors? Understanding eligibility

According to the National Institute on Deafness and Other Communication Disorders, approximately one in three Americans between the ages of 65 and 74 has hearing loss. For many, this makes telephone calls incredibly difficult, but the good news is that qualifying individuals can receive a free closed caption phone for seniors through a federally-funded program.

Quick Summary

Yes, eligible seniors can receive a free captioned phone and service through a federal program managed by the Federal Communications Commission (FCC). The service, known as Internet Protocol Captioned Telephone Service (IP CTS), is funded by a Telecommunications Relay Services (TRS) fund and provides real-time, text-based captions of phone conversations on a special device.

Key Points

• Free Equipment and Service: Eligible seniors can receive both the captioned phone and the ongoing captioning service at no cost through a federally-funded program.

• Federal Program: The service is known as Internet Protocol Captioned Telephone Service (IP CTS) and is regulated by the Federal Communications Commission (FCC).

• Eligibility Certification: To qualify, individuals must have hearing loss that requires captions to use the phone effectively and must provide certification, either self-certified or from a medical professional.

• Major Providers: Prominent providers include CapTel, CaptionCall, and ClearCaptions, all of which offer various phone models and features.

• Easy Application Process: The process to apply is straightforward, often starting with a simple form on the provider's website, and can include free installation and training.

• Mobile Options Available: In addition to landline phones, many providers also offer mobile apps that provide the same captioning service on smartphones and tablets.

• Maintained Privacy: Providers are required to ensure the privacy and security of users, with captions only visible to the user.

Yes, a Free Closed Caption Phone for Seniors Exists

Many seniors who experience age-related hearing loss face significant challenges when it comes to phone conversations. This can lead to social isolation and difficulty managing important matters, such as doctor appointments or financial arrangements. Fortunately, the Americans with Disabilities Act (ADA) includes provisions to ensure people with hearing disabilities have equal access to telecommunications. As a result, a program funded through the Federal Communications Commission (FCC) provides free captioned phones and services to those who qualify.

How the Free Caption Phone Program Works

The funding for this service comes from the Telecommunications Relay Services (TRS) Fund, which is supported by contributions from telecommunications and Voice over Internet Protocol (VoIP) providers. The FCC manages this fund, which then reimburses certified providers, such as CapTel, CaptionCall, and ClearCaptions, for the cost of the equipment and service. This system ensures that there is no cost to the eligible end-user for the device or the captioning service itself.

Eligibility Requirements for Seniors

To receive a no-cost captioned phone, seniors must meet specific criteria as mandated by the FCC:

• Demonstrate Hearing Loss: The primary requirement is having hearing loss that necessitates the use of a captioned telephone to effectively use the phone.
• Complete Certification: An applicant must complete a self-certification form or have a hearing healthcare professional, such as a doctor or audiologist, sign a certification of eligibility.
• Residency: The program is available to U.S. residents and those in U.S. territories.
• Telecommunications Service: While some modern phones can use VoIP over high-speed internet, some models, such as the CapTel 840PLUS, can work with traditional analog telephone service, providing an option for those without internet access.

Available Free Caption Phone Options

Several companies provide free captioned telephone equipment and service under the federal program. These include:

• CapTel by Ultratec: Offers a range of phones, including corded, cordless, and IP-based models, all providing a clear display for captions.
• CaptionCall by Sorenson: Known for its large-screen phones and features like saved transcripts. It also offers a mobile app for on-the-go captioning.
• ClearCaptions: Provides phones with easy-to-read touch screens and offers "white-glove" installation service to help set up the device and provide training.

Many of these providers offer complimentary installation and ongoing customer support, which can be a significant benefit for seniors who may be less comfortable with new technology.

How to Apply for a Free Caption Phone

The process for obtaining a free captioned telephone is straightforward. Here is a step-by-step guide:

1. Gather Necessary Information: Be prepared to provide personal details and certify your hearing loss. Some providers might require a signed form from a healthcare professional, which you can often have your doctor complete without an in-person visit.
2. Choose a Provider: Research the major providers like CapTel, CaptionCall, and ClearCaptions. Consider factors like device features (touch screen vs. buttons), landline vs. mobile options, and customer support. You can often start the process directly on their websites.
3. Submit the Application: Fill out and submit the required forms, either online or by mail. Many providers have a simple online form to begin the process.
4. Await Installation: Once approved, the provider will arrange for delivery and, in some cases, professional installation and training to help you get started.

Comparing Popular Captioned Phones

To help you decide, here is a comparison of some popular options available through the free program.

Feature	CapTel 2400i	CaptionCall 200	ClearCaptions Phone
Screen Type	Large Touchscreen	Large Touchscreen	Large, Easy-to-Read Touchscreen
Connectivity	High-speed internet (Wi-Fi or Ethernet) and telephone line	High-speed internet or landline	High-speed internet
Captioning	Real-time captions	Advanced voice recognition + live agents	Near real-time captions
Key Features	Adjustable font, volume control, speakerphone	Voicemail transcription, adjustable display	High-contrast display, white-glove setup
Cost	No cost for eligible users	No cost for eligible users	No cost for eligible users

Benefits Beyond the Phone

This federal program not only offers the phone itself at no cost but also provides ongoing, free services. The captioning service, whether provided by live operators or automated technology, is also fully funded. This means the user's monthly phone bill will not increase due to the captioning service. Additionally, many providers offer free support, training, and ongoing maintenance to ensure the device continues to function properly.

Where to Get More Information

For more detailed information on eligibility and the Telecommunications Relay Services fund, the Federal Communications Commission's website is the primary source. You can find comprehensive guides and consumer information on how this program works.

Conclusion

The federal program for free captioned phones offers a lifeline for seniors and others with hearing loss, allowing them to reconnect with friends and family and maintain their independence. By certifying your hearing loss and working with a certified provider, you can receive a modern, easy-to-use device and a life-changing service at no personal cost. This initiative demonstrates a powerful commitment to ensuring accessible communication for all Americans, regardless of their hearing ability. Taking the first step to apply can open up a world of clearer conversations and peace of mind.

Frequently Asked Questions

How does a captioned phone work?

A captioned phone works by connecting your phone call to a captioning service via the internet. As the other person speaks, a professional agent or automated voice recognition software transcribes the conversation into text, which is then displayed on the phone's screen in near real-time.

What are the eligibility requirements for a free captioned phone?

To be eligible, you must be a U.S. resident with a diagnosed hearing loss that necessitates the use of captions to use the phone effectively. You or a hearing healthcare professional will need to certify this condition when you apply.

Do I need to pay for the captioning service itself?

No, the captioning service is also provided at no cost to the end-user. The service is funded by the Telecommunications Relay Services (TRS) fund, which is managed by the FCC.

What if I don't have internet service at home?

Some captioned phone models, like the CapTel 840PLUS, are designed to work with a traditional analog phone line and do not require high-speed internet. Others can connect via a cellular data connection.

Can I get a free caption phone for seniors using my audiologist?

Yes, your audiologist or a qualified hearing healthcare professional can certify your hearing loss by signing a certification form. Some providers, like CapTel, make this process very easy.

Can I get a captioned phone for my mobile device?

Yes, many providers offer mobile apps for iOS and Android that provide the same captioning service on your smartphone or tablet, extending the benefit beyond a landline device.

Is the information I provide confidential?

Yes, the information gathered during the registration process is kept secure and confidential in accordance with FCC requirements. Providers like CapTel ensure user privacy.

What if I already have a phone but just need captions?

If you use a smartphone, you may be able to download a mobile app from one of the providers to get the captioning service without needing a new physical phone. Providers like CaptionCall offer both phone and app options.