Ordering a Life Alert System: The Phone-Based Process
Unlike many modern medical alert services that allow you to browse features and order directly online, Life Alert's process is handled exclusively over the phone. This begins by calling their toll-free number, which is prominently featured on their website. During the call, a sales representative will walk you through the various system options available and discuss the pricing. It's important to be prepared with specific questions regarding the equipment, monitoring services, and the contractual obligations, as this information is not transparently listed on their public website.
What to Expect During the Call
- System Options: The representative will describe the available devices, which typically include an in-home base unit and a wearable pendant or wristband. They may also offer mobile options with GPS tracking.
- Pricing Structure: Be aware that Life Alert’s pricing is on the higher end of the market and often requires significant upfront and monthly fees.
- Mandatory Contract: One of the most critical details is the three-year monitoring contract that Life Alert requires. This is a long-term commitment that should be fully understood before agreeing to service.
- Sales Pressure: Some customers have reported experiencing high-pressure sales tactics during the process. It is important to stand your ground and take the time needed to make an informed decision, rather than feeling rushed.
Life Alert vs. Other Medical Alert Systems
Before committing to Life Alert, it is wise to compare it with other reputable medical alert system providers. Many alternatives offer more flexible contract terms, lower pricing, and more modern technology, such as automatic fall detection.
Comparison Table: Life Alert vs. Competitors
| Feature | Life Alert | Bay Alarm Medical | Medical Guardian |
|---|---|---|---|
| Ordering | Phone call only | Online or phone | Online or phone |
| Contract | Mandatory 3 years | Flexible (no contract required) | Flexible (no contract required) |
| Average Cost | Higher end of market ($69.95+/month) | Affordable ($27.95+/month) | Competitive ($29.95+/month) |
| Upfront Fees | High ($197 activation) | Varies by system | Varies by system |
| Fall Detection | Not offered | Available | Available |
| GPS Tracking | Available, requires in-home system | Standalone mobile units available | Standalone mobile units available |
| Reputation | Longstanding, but criticized for costs/contracts | High, praised for value | High, known for technology variety |
Key Considerations Before You Buy
When choosing a medical alert system, evaluate your needs and compare options carefully.
Assess Your Personal Needs
- In-Home vs. Mobile: Do you or your loved one spend most time at home, or do you need protection on the go?
- Fall Detection: For those at a high risk of falls, automatic fall detection is a critical, life-saving feature not offered by Life Alert.
- Cost and Contract Length: Do you prefer the security of a long-term contract, or would you rather have the flexibility of a month-to-month service?
- Device Technology: Are you looking for a simple pendant, or would a modern medical alert smartwatch be a better fit?
Setup and Service Activation
Once you receive your Life Alert system, the setup process is typically straightforward. It involves plugging in the base unit (either into a landline or using a cellular connection), and ensuring the wearable button is paired and functioning correctly. It is crucial to test the system according to the provided instructions to ensure a strong connection and proper communication with the monitoring center. The representative you ordered from can provide step-by-step guidance.
Potential Downsides of Choosing Life Alert
While Life Alert is a well-known brand, its specific business practices can be a drawback for some consumers.
Lack of Transparency
The company does not publish its prices or contract terms on its website, forcing potential customers into a sales call to get basic information. This makes it difficult to comparison shop without engaging with a representative.
The Three-Year Contract
A three-year contract locks you into a service that may not be the best fit in the long run. Life changes, and the inability to cancel without significant penalties is a major disadvantage compared to companies offering month-to-month services.
Absence of Fall Detection
In a market where automatic fall detection has become a standard, potentially life-saving feature, Life Alert's lack of this technology puts it at a disadvantage for at-risk individuals.
Conclusion: Making an Informed Decision
Getting a Life Alert button involves a phone-based ordering process with a mandatory three-year contract and higher costs than many competitors. For those who prioritize flexibility, modern features like automatic fall detection, and transparent pricing, exploring alternative medical alert systems is highly recommended. By researching and comparing providers based on your personal needs, you can find a solution that offers the best blend of safety, features, and value. For more guidance on choosing the right system, resources like the National Council on Aging can be invaluable.
National Council on Aging - Best Medical Alert Systems of 2025
