Step 1: Assess Your Needs and Lifestyle
Before you start shopping, it's essential to determine the type of medical alert system that best fits your situation. Not all systems are created equal, and what works for one person might not be right for another. Consider these factors:
- Mobility and Activity Level: Do you spend most of your time at home, or are you an active person who frequently leaves the house? This will dictate whether you need a basic in-home system or a mobile system with GPS tracking.
- Risk of Falling: If you have a high risk of falling, a system with automatic fall detection is a critical feature to consider. This technology can summon help even if you are unable to press the button manually.
- Technical Savvy: Some systems, like smartwatches, offer advanced features but might be more complex to use and charge. If you or the user is not tech-savvy, a simple, easy-to-use pendant and base station may be a better choice.
- Budget: Costs vary widely based on the system type and features. It's important to understand the different pricing models, including equipment costs, monthly monitoring fees, and potential add-ons.
Step 2: Choose Your Medical Alert System Type
There are three primary types of systems to consider based on your needs assessment:
- In-Home Systems: Ideal for those who stay primarily at home. These typically include a base unit with a speaker and a wearable, waterproof button (pendant or wristband). The base unit connects to the monitoring center via a landline or cellular network and has a limited range, usually covering the home and immediate yard.
- Mobile Systems: Best for active individuals. These devices are all-in-one wearable units equipped with GPS and a cellular connection. They allow you to get help anywhere with cellular service and are often waterproof. GPS helps the monitoring center locate you, which is invaluable for those who travel or leave home often.
- Medical Alert Smartwatches: A modern and discreet option, these devices function as a regular watch but include a help button and advanced features like fall detection and GPS. They can be more expensive but are often preferred by those who want a less conspicuous device.
Step 3: Compare Providers and Features
Once you know the type of system you want, you can start comparing providers. Look for companies with a strong reputation for reliability, exceptional customer service, and transparent pricing.
- Provider Reputation and Reviews: Check third-party review sites like the National Council on Aging (NCOA) and Consumer Reports for unbiased insights. Look for certifications from organizations like The Monitoring Association (TMA) for assurance of quality.
- Monitoring Center: Inquire about the monitoring center. A reputable company should operate its own U.S.-based, 24/7 monitoring center staffed with certified operators who can communicate clearly.
- Response Time: Ask about the company’s average response time. In an emergency, seconds count, so a fast connection to an operator is critical.
Comparison Table of Medical Alert System Features
| Feature | In-Home System | Mobile System | Medical Alert Smartwatch |
|---|---|---|---|
| Best For | Individuals who primarily stay at home | Active individuals who leave the house | Tech-savvy users wanting a discreet device |
| Connectivity | Landline or Cellular | Cellular | Cellular |
| Range | Typically 200-1,400 ft from base station | Anywhere with cellular service | Anywhere with cellular service |
| Wearable Style | Pendant or Wristband | Pendant, clip-on, or wristband | Smartwatch |
| GPS Tracking | Not typically available | Yes | Yes |
| Fall Detection | Often available as an add-on | Often available as an add-on | Often included or available as an add-on |
| Upfront Equipment Fee | May be leased with no fee or purchased for a one-time charge | Often includes equipment cost in monthly fee or a one-time fee | May be higher upfront cost for the device itself |
| Monthly Monitoring Fee | Varies, can be lower than mobile systems | Varies, typically higher than in-home | Varies, often with higher fees for premium features |
| Battery Life | Wearable often lasts for years; base unit has battery backup | Must be recharged regularly (often daily or every few days) | Must be recharged regularly (often daily) |
Step 4: Explore Financial Assistance and Discounts
Medical alert systems can be expensive, but several options exist to help cover the costs.
- Medicare Advantage (Part C): While Original Medicare (Parts A and B) does not cover medical alert systems, some Medicare Advantage plans may offer partial or full coverage. Contact your specific plan provider to check your benefits.
- Medicaid Waivers: Some state Medicaid programs offer coverage for Personal Emergency Response Systems (PERS) through Home and Community-Based Services (HCBS) waivers. Eligibility varies by state, so contact your local Medicaid office for details.
- U.S. Department of Veterans Affairs (VA): Veterans who meet certain criteria may be eligible to receive a medical alert system through the VA.
- Area Agency on Aging (AAA): Your local AAA can connect you with information on assistance programs and resources in your community.
- AARP and Other Discounts: AARP members may qualify for discounts on service from certain medical alert providers.
- HSA/FSA Funds: You can often use pre-tax funds from a Health Savings Account (HSA) or Flexible Spending Account (FSA) to pay for a medical alert system.
Step 5: Purchase, Set Up, and Test Your Device
After choosing a provider and plan, the final steps are to purchase, install, and regularly test your system.
- Purchase: You can buy a system directly from a company's website, over the phone, or sometimes from retailers like Walgreens or Amazon.
- Setup: Most systems are designed for easy, self-guided setup. Mobile systems typically just require charging and activation. In-home systems involve plugging in the base unit and connecting the wearable device. Customer support is usually available to walk you through the process.
- Test Regularly: After setup, it is crucial to test the system regularly, typically once a month. This ensures that the equipment is functioning properly and that the monitoring center receives the signal. Regular testing is important for maintaining peace of mind and is a simple step that can make all the difference in an emergency.
Conclusion
Obtaining a medical alert device involves a clear, multi-step process, starting with a careful assessment of needs and culminating in the purchase and testing of a system. By evaluating your lifestyle, comparing the different system types and features, and investigating available financial assistance programs, you can find a reliable and affordable device. A medical alert device can provide invaluable peace of mind for both users and their families, ensuring that help is always just a button press away.
Citations
- Centers for Disease Control and Prevention (CDC). CDC STEADI - Falls in Older Adults.
- National Council on Aging (NCOA). How Much Do Medical Alert Systems Cost?.
- Consumer Reports. How to Choose a Medical Alert System.
- AARP. Medical Alert Systems: Choosing the Best Option.
