How do I update my 'My Aged Care' details?

According to official My Aged Care guidance, it is crucial to update your information promptly to ensure your care plan and financial arrangements are accurate. This guide explains exactly, How do I update my 'My Aged Care' details?, using your online account or by phone.

Quick Summary

This guide provides step-by-step instructions on updating My Aged Care personal, contact, and financial details. It covers online methods via a myGov-linked account and direct phone contact, detailing the information required for each process.

Key Points

• Online Account: Log in to your myGov-linked My Aged Care Online Account to update your personal and contact details, including address, phone number, and email.

• Update via Phone: For assistance or if you don't have online access, call My Aged Care on 1800 200 422 to update your details over the phone.

• Financial Details: Changes to your financial situation, which can impact aged care fees, must be updated through your Services Australia online account or by calling the Aged Care Line.

• Change in Needs: If your health or care needs have changed, discuss this with your service provider or call My Aged Care to request a reassessment.

• Remember Your ID: When contacting My Aged Care, have your My Aged Care (AC) ID or Medicare number ready to verify your identity.

• Managing Representatives: The 'Support Networks' section of your online account allows you to add or remove representatives who help manage your aged care.

• Save Your Changes: When updating details online, always remember to save your changes to ensure they are recorded.

Updating your My Aged Care details online

For most changes, using your My Aged Care Online Account is the simplest and quickest method. You can access your Online Account by signing in to your myGov account and linking it to My Aged Care.

Access your online account

To begin, you will need to log in to myGov. If you don't already have a myGov account, you will need to create one.

1. Sign in to myGov: Go to the myGov website (my.gov.au) and sign in using your credentials.
2. Link My Aged Care: If you have not already linked your My Aged Care account, follow the prompts to add it to your services. This is a one-time step.
3. Navigate to your profile: Once logged into My Aged Care via myGov, find and click on the 'Your profile' section or a similar link.

Update personal and contact details

In the 'Your profile' section, you can review and edit a variety of personal details.

• Change your address: Click the pencil icon next to your address to edit and save the new details.
• Update your phone number: Follow the same process to change your contact number.
• Change your email: Enter your new email address. You may be required to confirm the change by clicking a link sent to your new email.
• Review notification preferences: You can also choose how you receive notifications, such as via email or SMS.

Manage representatives and support networks

Your Online Account allows you to manage who can act on your behalf regarding your aged care services.

• Add a new representative: If you have someone new assisting with your care, you can add their details in the 'Support Networks' section.
• Remove a representative: You can also remove a regular representative or agent if needed.

Updating financial details

Changes to your financial situation can affect the fees you pay for subsidised aged care services. Financial details are managed through Services Australia, not directly on the My Aged Care website.

• Use your Services Australia online account: If you receive payments from Services Australia (e.g., Centrelink), you must update your financial information through your myGov-linked Services Australia online account.
• Notify Services Australia by phone: If you are unable to use the online account, you can call the Aged Care Line to provide your updated financial information.
• Department of Veterans' Affairs (DVA): If you receive support from the DVA, you will need to contact them directly to update your details.

Contacting My Aged Care by phone

If you prefer to update your details over the phone, or cannot access your online account, you can call My Aged Care directly.

1. Prepare your information: Have your personal details ready, including your name, address, date of birth, and your My Aged Care (AC) ID or Medicare number.
2. Call the helpline: Dial 1800 200 422 during their operating hours (Monday to Friday, 8am to 8pm, and Saturday, 10am to 2pm).
3. Provide your details: A representative will guide you through the process of updating your information securely over the phone.

Updating information when needs change

If your health or care needs have changed significantly since your last assessment, you may require a reassessment.

• Talk to your provider: If you are already receiving services, discuss your changing needs with your current provider. They may be able to review and adjust your existing care plan.
• Request a reassessment: You can contact My Aged Care by phone to request a new assessment at any time.

Comparison of update methods

Feature	Online via myGov	Phone via My Aged Care	In-Person via Services Australia	Financial Details	Change in Needs
Required Access	myGov account with My Aged Care linked	My Aged Care (AC) ID or Medicare number	Not applicable for direct updates, but staff can assist	Services Australia online account or phone	Phone My Aged Care or speak to provider
Information Updated	Personal profile, contact info, representatives	All client record details, including personal and contact	Assistance with website, document upload	Income and asset details	Care plan adjustments or reassessment
Convenience	Highly convenient, 24/7 access	Convenient, but limited to operating hours	Less direct, primarily for general help	Tied to Services Australia channels	Requires coordination with providers or My Aged Care
Best For	Routine updates of contact and profile info	Comprehensive updates or if no online access	Complex issues or documentation	Financial situation changes	Health status or care requirements have shifted

Conclusion

Keeping your My Aged Care details up-to-date is essential for accurate care planning and fee management. Whether you prefer the speed of an online update via your myGov-linked account, the direct communication of a phone call to My Aged Care, or need to manage financial changes through Services Australia, multiple pathways exist to ensure your information remains current. Timely updates allow the system to respond effectively to your changing circumstances, guaranteeing you continue to receive the appropriate level of support. Regular reviews of your information are recommended to maintain an accurate and effective care plan.

Related Resources

• My Aged Care Online Account Guide: For detailed instructions on using the Online Account, visit the official My Aged Care website.
• Services Australia - Managing your aged care: For updating financial details and related information, refer to the Services Australia website.

Frequently Asked Questions

How do I change my address with My Aged Care?

You can change your address by logging into your My Aged Care Online Account via myGov. Navigate to the 'Your profile' section, click the pencil icon next to your address, and enter the new details. Alternatively, you can call My Aged Care on 1800 200 422 to update your address over the phone.

Who do I contact to update my financial details for aged care fees?

To update your financial details that affect your aged care fees, you must contact Services Australia. You can update this information through your myGov-linked Services Australia online account or by calling the Aged Care Line.

What should I do if my health needs have changed?

If your health or care needs have changed, it's important to have them reassessed. First, speak to your current service provider. They may be able to adjust your care plan. For a formal reassessment, you can call My Aged Care on 1800 200 422.

Can someone else update my My Aged Care details for me?

Yes, a nominated representative can update your details on your behalf. You can manage your representatives in the 'Support Networks' section of your Online Account, or by calling My Aged Care with your representative. An authorised representative can make all changes for you.

How do I access my My Aged Care Online Account?

You must first have a myGov account. After signing into myGov, link My Aged Care as one of your services. You can then access your My Aged Care Online Account from your myGov homepage.

What information do I need when I call My Aged Care?

When calling My Aged Care, you will need to provide identifying information such as your name, date of birth, address, and your Aged Care (AC) ID or Medicare number.

How do I inform My Aged Care that a client has passed away?

To notify My Aged Care of a client's passing, you can use the Australian Death Notification Service, call My Aged Care, or use a linked Online Account if you are a representative.