Lively Activation Fee: A Detailed Breakdown
Lively, a prominent provider of phones and medical alert systems for seniors, charges a one-time activation fee to set up new service. However, the exact cost is not fixed and depends on how you choose to activate your device.
For most Lively phones, including the Jitterbug Smart and Jitterbug Flip models, and their mobile medical alert devices, activating the service can cost either $25 or $35. This tiered pricing encourages customers to use the self-service online portal rather than phone-based assistance from an agent.
Online Activation vs. Phone Activation
Understanding the two main activation methods is key to controlling your upfront costs with Lively. When you purchase a device and opt to activate it on the Lively website, the one-time charge is $25. This process is straightforward and can be completed by following the instructions in your device's packaging. For many users, this is the most cost-effective and convenient method.
Alternatively, if you prefer or require assistance from a customer service representative to activate your new device, the fee is $35. The additional $10 covers the support and guidance provided by a Lively agent over the phone. While this offers more personalized help, it comes at a slightly higher price point.
Activation Fees for Different Lively Devices
Lively offers a range of products, and the activation fee structure remains consistent across most of them. The $25 online and $35 phone activation fees apply to:
- Jitterbug Phones: This includes the simple-to-use Jitterbug Flip2 and the Jitterbug Smart4 smartphone.
- Lively Mobile2 Medical Alert: The activation fee is part of the initial setup for this all-in-one mobile medical alert device.
- Lively SIM Card Kit: Customers who use their own compatible smartphone with Lively's service also pay an activation fee to get started.
It's important to remember that these are one-time fees paid at the time of activation, separate from the ongoing monthly service plan charges.
Potential for Avoiding or Minimizing Activation Costs
While Lively does impose an activation fee, some third-party sellers or promotions might offer alternatives. For example, some articles have mentioned that activating through a third-party retailer might result in different fees or even fee-waivers in certain circumstances. However, for most direct purchases from Lively, the $25 online option is the lowest standard cost. Some reports have also indicated that special promotions, like discounts offered to AARP members, may have existed in the past, but it is best to verify current deals directly with Lively or on their official website.
What Other Fees Should You Expect?
Beyond the activation fee, it's wise to consider all potential costs associated with a Lively plan to get a full picture of the expenses. This helps with budgeting and avoids surprises down the line.
| Type of Fee | Lively Device & Service | Potential Charges |
|---|---|---|
| Activation Fee | One-time charge for new service setup. | $25 (online) or $35 (by phone) |
| Equipment Fee | Upfront cost of the phone or medical alert device itself. | Varies by device (e.g., Jitterbug Flip2: $79.99, Lively Mobile2: $79.99, Jitterbug Smart4: $119.99) |
| Monthly Service Plan | Ongoing cost for minutes, texts, and health/safety features. | Varies by plan (e.g., $14.99/mo to $44.99/mo for Jitterbug phones) |
| Fall Detection | An optional add-on for medical alert devices. | Additional $9.99/mo for the Lively Mobile2 |
| Taxes & Surcharges | Regulatory fees and taxes required by local, state, and federal law. | Varies by location and plan |
| Processing Fee | May be charged for payments made with an advisor over the phone. | Fee amount not specified; can be avoided by paying online |
It's important to note that many medical alert companies, like Medical Guardian, have differing fee structures, with some offering no activation fees at all but potentially higher monthly service or equipment costs. This makes comparing overall value crucial.
How to Activate Your Lively Device
Regardless of whether you choose the online or phone-based activation, the process is designed to be straightforward.
- Purchase Your Device: Buy your Lively phone or medical alert system from the Lively website, a retailer, or by phone.
- Locate Activation Information: You will need your device's IMEI and SIM card information, which are usually included in the packaging.
- Choose Your Activation Method: Decide if you will activate online to pay the $25 fee or call the activation number (typically 800-397-0588) to pay the $35 fee.
- Follow the Prompts: The online portal or the Lively representative will guide you through the process, which includes selecting your monthly service plan.
- Enjoy Your Service: Once activated, you'll be able to use your device and its services, such as the Urgent Response feature.
For more detailed information and the most up-to-date pricing, it is recommended to visit the official Lively website at lively.com.
The Final Word on Lively's Activation Fee
While an activation fee is an added expense, Lively offers a transparent pricing model with no long-term contracts for their medical alert systems. By opting for the online activation method, you can keep the one-time fee to a minimum. For those who require more hands-on assistance with setup, the higher fee for a phone-based agent is a reasonable trade-off. By planning for all costs—from the equipment and activation to the monthly service and any add-ons—you can make an informed decision about whether Lively is the right choice for your needs.
