Understanding Your Life Alert® System
Before you begin the installation, familiarize yourself with the components included in your Life Alert® package. Your specific equipment will depend on the plan you purchased, but most in-home systems include a Master Unit (base station) and at least one wearable help button, such as a pendant or wristband. Unlike many competitors, Life Alert® does not require you to charge your wearable help button, as it has a battery life of up to 10 years. The base unit, however, does have a battery backup that lasts for up to 72 hours in case of a power outage.
Life Alert® System Components
- Master Unit: A base station with a built-in microphone and speaker for two-way communication with dispatchers.
- Wearable Help Button: A waterproof pendant or wristband with a large, easy-to-press emergency button.
- Mobile + GPS (Optional Add-on): A portable device for on-the-go protection.
- Wall-Mounted Help Button (Optional Add-on): A button designed for high-risk areas like bathrooms.
Step-by-Step Installation Process
Installing a Life Alert® system is designed to be a straightforward, do-it-yourself process. Follow these steps for a successful setup:
- Unbox the Equipment: Carefully unpack your Life Alert® package and identify all the components. Read through any quick-start guides or manuals provided.
- Choose a Central Location for the Master Unit: The base station should be placed in a central area of your home, such as a living room or hallway, where the two-way speaker can be heard from all rooms. For the best signal, especially for cellular units, place the base unit near a window and away from obstructions. For landline units, place the base near an electrical outlet and a phone jack.
- Connect the Power: Plug the Master Unit's power cord into an electrical outlet that is not controlled by a light switch. The device will automatically turn on and begin initializing. The status light on the unit will flash as it connects to the monitoring center. Once connected, the light will turn solid green or announce that the system is ready.
- Connect the Landline (If Applicable): If you have the landline version, unplug your existing phone cord from the wall jack. Plug the Life Alert® unit’s phone cord into the wall jack. Then, if you want to continue using your landline phone, plug your original phone cord into the port on the back of the Life Alert® unit. Confirm you hear a dial tone on your phone once connected.
- Test the System with Dispatcher: This is a crucial step that Life Alert® explicitly recommends. After connecting the power, you must call the number provided in your welcome materials or on the shipping box. An operator will walk you through the final testing steps and confirm your system is active and functioning correctly.
Testing Your Life Alert® System
Once the initial setup is complete, it is essential to perform a full system test. Regularly testing ensures that all components are working as expected and gives you confidence in your system.
How to Perform a Test Call
- Test the Master Unit Button: Press the large emergency button on the Master Unit itself.
- Test the Wearable Help Button: With your wearable pendant or wristband, press the help button.
- Communicate with the Operator: When a dispatcher responds, inform them that you are conducting a routine test. The operator will confirm the test was successful and ask you to verify your personal information.
Range Testing
To ensure your pendant works everywhere in your home, perform a range test. Walk to the farthest points of your house, such as the backyard, garage, and basement, and press the help button. The Master Unit should respond with a signal. If it doesn't, it indicates a "dead zone," and you may need to relocate the base unit.
Life Alert® vs. Other Medical Alert Systems
| Feature | Life Alert® (Traditional System) | Alternative (e.g., Medical Guardian) |
|---|---|---|
| Connectivity | Landline or cellular options. | Landline, cellular, and mobile GPS options. |
| Equipment | Master Unit, wearable help button, and optional add-ons. | More modern, sleeker designs including smartwatches. |
| Automatic Fall Detection | Not offered on standard wearable buttons. | Often available as an optional add-on feature. |
| Battery Life | Long-life, 10-year non-rechargeable button batteries. | Rechargeable mobile devices, typically require daily charging. |
| Contract Terms | Mandatory three-year contract for new customers. | Most offer month-to-month options without long-term commitments. |
| Installation | DIY with phone-based support from an operator. | Typically DIY, with clear instructions and support. |
| Cost | Generally more expensive per month with a high activation fee. | More affordable monthly plans and lower upfront costs. |
Important Considerations for Installation and Use
- Placement is Key: Optimal placement of the Master Unit ensures clear communication and signal strength. Consider how the sound projects from the unit to high-traffic areas of your home.
- No Charging Worries: Life Alert's wearable pendants do not require charging, which is a major convenience. However, remember to test them monthly to ensure the button itself is functional.
- Understand the Contract: Be aware that Life Alert® has a strict three-year contract. Ensure you are comfortable with these terms before proceeding with the subscription.
Conclusion
While Life Alert® has built a recognizable brand, the setup process is simple and can be completed by the user with guidance from a dispatcher over the phone. After connecting the power and, if applicable, the phone line, the most important step is to call and test the system with the monitoring center to ensure proper activation. With a strict contract and no built-in fall detection on standard wearables, it's wise to compare Life Alert® with other providers offering more flexible terms and modern features. However, for those who choose Life Alert®, following these clear steps will ensure the system is ready to provide help when needed.
Note: Life Alert® requires phone-based setup assistance and may charge an installation fee, so it is vital to contact their customer service line for complete activation.
