A Direct Line to Loved Ones: Alert Systems Explained
For seniors who wish to age in place, and for the families who support them, the fear of an unseen emergency is a constant concern. Fortunately, technology has evolved beyond the traditional monitored medical alert system, providing options that give families a direct and immediate connection to their loved one's safety. These family-centric systems offer peace of mind by ensuring that an alert is sent not just to a call center, but directly to designated friends, neighbors, or relatives.
Monitored vs. Unmonitored (Family-Monitored) Systems
When exploring the options for a senior alert system, it's essential to understand the difference between the two main types of communication protocols. Your choice will largely depend on your family's needs, support network, and preference for handling emergency situations.
Monitored Systems
Most medical alert systems fall into this category. When the help button is pressed or a fall is detected, the device connects to a 24/7 professional monitoring center. The trained operator speaks with the user through a base station or mobile device and assesses the situation. If needed, the operator will then contact emergency services (911) and, crucially, also notify the designated family and friends on the contact list. This method is ideal for those with limited local family support or who prefer the reassurance of a trained professional's response.
Unmonitored (Family-Monitored) Systems
These systems bypass the third-party monitoring center entirely. When the SOS button is activated, the device is programmed to automatically call and/or text a pre-programmed list of family and friends. The system cycles through the contact list until a human response is received, sometimes skipping voicemails to ensure a real person is reached. These systems often have no monthly monitoring fees, making them a more budget-friendly option for families who have a strong and reliable support network nearby. They are often app-based, allowing family members to receive instant notifications on their smartphones.
Essential Features for Family Notification
Modern medical alert systems that call family come packed with features designed to enhance both the user's safety and the caregiver's peace of mind.
- Mobile GPS Tracking: For seniors who are active outside the home, mobile alert devices with GPS functionality are critical. This allows family members to locate their loved one's position accurately during an emergency, even if the senior cannot communicate their whereabouts.
- Caregiver Apps: Many services include a companion app for caregivers. The app provides real-time location updates, battery status of the device, and a history of alerts and button presses. Some even allow for two-way communication directly from the app to the device.
- Automatic Fall Detection: One of the most sought-after features, fall detection uses accelerometers to sense when a fall has occurred and automatically triggers an alert, even if the user is unable to press the button. This feature is a vital safeguard, especially since many falls can render a person unconscious.
- Two-Way Communication: Clear, two-way audio through the device itself is a must-have. This feature allows the user to speak directly to a family member or monitor, providing crucial context about their situation without needing to reach a phone.
Choosing the Right System: A Comparison Guide
Choosing between a monitored and a family-monitored system depends on several factors. Consider the following comparison to help make an informed decision.
| Feature | Monitored System | Family-Monitored System |
|---|---|---|
| Emergency Contact | Centralized 24/7 call center staffed by trained operators. | Pre-selected family and friends. |
| Response Time | Typically very fast; operators are trained to act quickly. | Depends on the availability and responsiveness of family contacts. |
| Monthly Fees | Yes, fees for professional monitoring are standard. | Often no monthly fees, relying on the user's mobile plan or a one-time equipment cost. |
| Fall Detection | Often available as an add-on for an extra monthly cost. | Available on many devices, triggering calls/texts to family. |
| Best For... | Seniors with limited local support or those who prefer a professional, immediate response. | Independent seniors with a reliable network of family and friends nearby. |
| Peace of Mind | Provides assurance that a trained professional will always answer. | Gives family members a direct and immediate role in the emergency response. |
Steps for Setting Up an Alert System
Once you have selected a system, setting it up for family notification is typically a straightforward process. Here is a general guide to get you started.
- Download the Companion App (if applicable): Most modern systems, especially those with GPS and family features, have a smartphone app for caregivers. Download this from the App Store or Google Play and create an account.
- Add Emergency Contacts: In the app or via an online portal, you will be prompted to add a list of emergency contacts. This list should include family members, friends, and neighbors who can be relied upon to answer in an emergency.
- Specify Notification Order: Some family-monitored systems allow you to set the order in which contacts are called or notified. Prioritize those who are most likely to respond quickly.
- Complete the User Profile: Fill in important medical information, including blood type, allergies, medications, and health conditions. This information can be passed on to first responders by a monitoring center operator.
- Test the System: Perform a test call to ensure the system is working correctly. This is a critical step to verify that the alerts are being sent to the correct contacts and that the two-way audio is clear.
The Peace of Mind for Everyone Involved
Ultimately, a system that calls family is not just about the technology; it's about the security and peace of mind it provides for the entire family. For the senior, it means retaining independence while knowing help is always a button press away. For the caregiver, it reduces the constant worry of an emergency, replacing it with the assurance that they will be instantly notified and can act quickly. As you evaluate your options, consider not just the features, but the overall feeling of safety and connection that the right system can provide. For further reading on medical alert features, visit the National Council on Aging at ncoa.org.
