The Role of the Federal Benefits Unit (FBU) in Manila
For U.S. citizens in the Philippines and surrounding areas, the Federal Benefits Unit (FBU) at the U.S. Embassy in Manila is the primary contact for U.S. Social Security matters. This unit is distinct from the Philippine Social Security System (SSS) and handles a variety of SSA-related inquiries and services free of charge.
How to Access SSA Services in the Philippines
Accessing services at the FBU in Manila requires an appointment. Walk-in visits are not accepted.
Contacting the FBU
Email is the most efficient way to reach the FBU at [email protected]. You can also call +63-2-5301-6200 during specific hours for inquiries, or use the mailing address: Social Security Administration, U.S. Embassy – Manila, 1201 Roxas Boulevard, Ermita, Manila, Philippines 0930.
Requesting an Appointment
To request an in-person appointment, email [email protected] with the subject "Appointment Request," your name, the purpose of your visit, and a contact number. The FBU typically confirms appointments within 10-15 business days.
Services Offered by the FBU
The FBU provides numerous SSA services, including processing applications for retirement, survivors, and disability benefits, assisting with Social Security card applications, managing post-entitlement issues, addressing earnings record discrepancies, and helping with Medicare enrollment and termination.
Online Services vs. In-Person at the FBU
Many services can be completed online through a MySocialSecurity account. The FBU is necessary for services requiring in-person verification or assistance with complex claims.
| Feature | Online (MySocialSecurity Account) | In-Person (FBU Manila) |
|---|---|---|
| Access | Anytime, anywhere with internet | By appointment only, during specific hours |
| Services | View earnings record, request a statement, estimate benefits, manage direct deposit, change address | New/replacement SSN cards, complex claims, specific earnings issues requiring in-person verification |
| Processing Speed | Often immediate for routine tasks | Depends on appointment availability and processing queues |
| Required Documents | Online identity verification or secure login credentials | Original documents (e.g., passport, birth certificate, previous SSN card) |
Important Considerations for Beneficiaries
Keep copies of all communication and documents. Be aware that processing times may be longer than for U.S. residents. Always bring original documents for in-person appointments. For more information on international SSA services, visit the official SSA International Operations page.
Conclusion
While there is no dedicated U.S. Social Security office in the Philippines, the Federal Benefits Unit at the U.S. Embassy in Manila serves U.S. citizens needing SSA assistance. Contacting the FBU by email for an appointment or using the online mySocialSecurity portal are the primary ways to manage benefits from abroad.
