What is the best video call for dementia patients? A Guide to Seamless Communication

Studies have shown that regular face-to-face calls can improve cognitive ability and reduce feelings of loneliness and isolation in people with dementia. Finding the right technology, however, can be challenging, which is why many families wonder, "What is the best video call for dementia patients?". The ideal solution prioritizes simplicity, accessibility, and reliability over complex features that can cause confusion.

Quick Summary

This guide compares video call options for individuals with dementia, from simple TV-based systems and dedicated tablets to familiar apps, evaluating ease of use, automation, and privacy features to help caregivers make an informed choice.

Key Points

• Auto-Answer is Ideal: For many people with dementia, an auto-answer feature is crucial for ensuring a connection, especially if they have limited mobility or forget how to answer a call.

• Leverage Familiar Technology: TV-based systems like JubileeTV and ONSCREEN use the familiar television, reducing the intimidation of new technology.

• Prioritize Simplicity: Interfaces with large icons and minimal buttons, such as those on the GrandPad tablet, are less confusing for people with cognitive impairments.

• Remote Management is a Caregiver's Best Friend: Features that allow caregivers to manage settings and troubleshoot remotely save time and frustration.

• Time Calls Strategically: Schedule video calls during the time of day when your loved one is most alert to ensure a more positive interaction.

• Use Music and Photos to Engage: Familiar songs and family photos can help spark conversation and keep the person engaged during the call.

• Ensure Privacy: Look for systems that limit auto-answering to pre-approved contacts to ensure security and prevent unwanted intrusions.

Key Factors for Choosing a Video Call Solution

When selecting a video call solution for a loved one with dementia, several factors must be considered to ensure a positive and frustration-free experience for everyone involved. The primary goal is to simplify the process as much as possible, as cognitive impairments can make new or complicated technology difficult to master.

Device Type and User Comfort

For many people with dementia, adapting to a new gadget like a smartphone or tablet can be challenging. TV-based systems like ONSCREEN and JubileeTV leverage a familiar device—the television—to create a simple video calling experience. The large screen provides a clear picture, and the setup often requires minimal interaction from the user. For those who are more comfortable with tablets, simplified options like the GrandPad offer an intuitive interface with large icons and built-in support.

Automated Features and Remote Management

An auto-answer function is a game-changer for many caregivers, ensuring a loved one can receive a call even if they are unable to physically answer. This feature, available on devices like CallGenie, JubileeTV, and ONSCREEN, provides peace of mind and allows caregivers to check in visually without a complicated process. The best systems also offer remote management capabilities, allowing a family member to manage contacts, adjust settings like volume, and troubleshoot from a distance.

Visual and Auditory Accessibility

Many seniors experience declining vision and hearing. The ideal video call device will offer a large, high-definition screen and loud, clear speakers. Features like live captions, available on platforms such as Skype, and magnified text on tablets like the GrandPad, can also be beneficial.

Privacy and Security

For systems with auto-answer capabilities, privacy is a critical consideration. Reputable systems ensure that only approved, trusted contacts can initiate an automatic connection, preventing unwanted calls or surveillance from unauthorized parties. Caregivers should look for options that allow for customized settings, such as controlling when auto-answer is active.

Comparison of Video Call Devices for Dementia Patients

Feature	JubileeTV	ONSCREEN (JoyTV)	GrandPad	Amazon Echo Show	Common Apps (Zoom, FaceTime)
Primary Interface	TV Screen (via HDMI hub)	TV Screen (via HDMI hub)	Dedicated Tablet	Standalone Smart Display	Phone, Tablet, or Computer
Auto-Answer	Yes, with privacy controls for video activation	Yes, from approved contacts	No, but features simplified, stress-free ringing	Yes, with "Drop-in" feature	No (manual interaction required)
Ease of Use for Patient	Extremely simple; uses familiar TV	Very simple; uses familiar TV	Very simple; large icons and simple interface	Simple voice commands, but extra features can be distracting	Can be overwhelming if not tech-savvy
Caregiver Remote Control	Yes, full TV and volume control	Yes, includes TV reminders and AI features	Yes, via companion app	Yes, via Alexa Together service	No built-in caregiver control; relies on training
Learning Curve	Minimal to none; leverages existing TV use	Minimal to none; leverages existing TV use	Low; simple design is intuitive	Moderate; requires learning voice commands	High; complex menus and navigation

Maximizing the Video Call Experience

To ensure video calls are a positive and enriching experience for a person with dementia, caregivers should focus on creating a supportive environment and managing expectations.

• Choose the right time. People with dementia often have a time of day when they are most alert and responsive. Morning is generally recommended, as fatigue or "sundowning" can increase confusion later in the day.
• Simplify the environment. Minimize background noise and distractions to help your loved one focus on the conversation. A quiet room with good lighting is best.
• Prepare topics in advance. Have a plan for conversation by using familiar objects or photos to spark memories and discussion. You can also share your screen to look at digital photos together.
• Use music as a tool. Music is a powerful memory trigger, and musical memories are often well-preserved in dementia patients. Consider having a playlist of their favorite songs ready to play or sing along to if the conversation lags.
• Provide clear introductions. When the call begins, clearly introduce yourself and remind them of your relationship, especially if they have trouble with facial recognition through technology.
• Keep it short and flexible. The person's attention span may be limited. If they seem agitated or tired, it's okay to end the call early. The focus should be on quality connection, not call duration.

Conclusion

The best video call solution for a person with dementia is not a one-size-fits-all answer but depends on their specific needs and cognitive stage. For those who struggle with technology and need the simplest possible interface, TV-based systems like JubileeTV and ONSCREEN, with their auto-answer and remote management features, are excellent choices that provide peace of mind for caregivers and easy connection for the user. Dedicated tablets like the GrandPad also provide a robust, simplified option with strong support. Meanwhile, familiar apps like FaceTime or Zoom can work for tech-capable individuals, but require more preparation and support from family members to be successful. By prioritizing simplicity, automation, and thoughtful setup, families can leverage technology to combat social isolation and maintain meaningful connections with their loved ones.

For more resources on using technology to help people with dementia, consider visiting the Alzheimer's Society website.

Frequently Asked Questions

Are regular video call apps like FaceTime or Zoom suitable for dementia patients?

Regular apps can work for those in early-stage dementia or with prior tech familiarity, but their multi-step process can be complex. For most, simplified or dedicated devices with auto-answer features are much easier to use and less frustrating.

How do TV-based video call systems work?

Devices like JubileeTV and ONSCREEN connect to a television via an HDMI hub and a camera. When a trusted family member calls, the system can automatically switch the TV input and connect the call, with no action required by the patient.

What is the importance of a remote management feature?

Remote management, offered by devices like JubileeTV and GrandPad, allows caregivers to control the device's settings from a distance. This is invaluable for adjusting volume, troubleshooting connection issues, and updating contact lists without being physically present.

How do auto-answer features protect privacy?

In reputable systems like ONSCREEN and JubileeTV, the auto-answer feature only connects calls from a closed, pre-approved network of family and friends. This prevents calls from telemarketers or other unknown parties from connecting automatically, offering security and respect for the patient's privacy.

What kind of features are best for someone with declining vision?

For those with vision issues, a large, high-definition screen is essential for clarity, which is why TV-based systems and larger tablets are often recommended. Other helpful features include adjustable text sizes, high-contrast modes, and magnification tools.

Can I use voice commands instead of a touchscreen?

Yes, devices like the Amazon Echo Show allow for voice-activated video calling through Alexa, which can be useful for those with mobility issues or dexterity problems. However, the setup may still be complex for a senior who is not tech-savvy.

How can I make a video call more engaging for a dementia patient?

To make calls more interactive, use meaningful props like family photos, play familiar music, or share your screen to look at photos together. Keep the conversation focused on positive memories and follow their lead.