United Healthcare's Personal Emergency Response System Partner: Lifeline
United Healthcare (UHC) has partnered with Lifeline, a recognized provider of medical alert systems, to offer Personal Emergency Response System (PERS) services to eligible members. Lifeline provides monitoring and various devices.
Important 2025 Benefit Updates
Significant changes have been made to the United Healthcare PERS benefit for the 2025 plan year:
- Benefit Change: The Lifeline service is no longer a free benefit.
- New Program: UHC now provides a discount on Lifeline services through its Value-Added Items and Services (VAIS) program.
- Member Costs: Eligible members receive a discount but pay the remaining costs.
Lifeline System Features Available Through UHC
Lifeline systems available via the UHC discount include at-home and mobile options.
At-Home Systems
For use within a certain range of the base unit at home.
- HomeSafe Standard: Basic in-home connectivity.
- HomeSafe with AutoAlert: Includes automatic fall detection.
Mobile Systems
For coverage at home and away.
- On the Go: Mobile unit with GPS and two-way communication.
- On the Go+: Mobile capabilities plus activity tracking.
How to Enroll
To check eligibility and enroll in Lifeline services with the UHC discount:
- Verify Membership: Confirm you are a United Healthcare Medicare Advantage member, including Dual Special Needs Plans.
- Contact Lifeline: Call the dedicated number for UHC members (855-596-7612) or use the enrollment portal.
- Provide Details: Have your UHC member card, service address, phone number, date of birth, and preferred language ready.
Comparison of Lifeline Systems
| Feature | HomeSafe Standard | HomeSafe with AutoAlert | On the Go | On the Go+ |
|---|---|---|---|---|
| Coverage Area | In-home only | In-home only | Nationwide (cellular network) | Nationwide (cellular network) |
| Fall Detection | Optional | Included | Included | Included |
| GPS Tracking | No | No | Included | Included |
| Wearable | Pendant or Wristband | Pendant or Wristband | All-in-one unit | All-in-one unit |
| Connectivity | Landline or Cellular | Landline or Cellular | Cellular | Cellular |
| Additional Features | - | - | 2-way voice | 2-way voice, activity insights, geolocation |
| UHC Benefit | Discounted through VAIS | Discounted through VAIS | Discounted through VAIS | Discounted through VAIS |
Other Emergency Alert Options
UHOne.com mentions an arrangement with Aloe Care Health, which is separate from the main Lifeline VAIS program. Review terms carefully and consult {Link: Lifeline UHC portal https://www.lifeline.com/uhcmedicare/} for official information on Lifeline systems available through UHC.
Summary of the UHC PERS Benefit
The United Healthcare personal emergency response system through Lifeline is now a discount program for 2025. Members should understand their plan details and contact Lifeline to determine costs. The VAIS discount helps access monitoring and fall detection technology.
