What is the warranty on the Bruno stairlift?

According to the National Council on Aging, a robust warranty is a critical factor for seniors considering major home accessibility purchases. Understanding what is the warranty on the Bruno stairlift is therefore essential for peace of mind, with coverage varying by model type and dependent on the original purchaser.

Quick Summary

Bruno stairlift warranties differ by model, offering a limited lifetime warranty on major components for indoor straight units and a 5-year warranty for curved and outdoor lifts, in addition to standard parts and labor coverage.

Key Points

• Model-Specific Coverage: The warranty varies significantly depending on the stairlift model; indoor straight units have a lifetime major components warranty, while curved and outdoor lifts have a 5-year major components warranty.

• Major Components Protected: Critical parts like the motor, gearbox, drivetrain, and rail are covered for an extended period, ensuring the stairlift's core functionality is safeguarded.

• Labor Covered Initially: For the first 30 days after installation, labor for manufacturing defects is covered, and some dealers may offer extended labor warranties.

• Certain Items Excluded: The warranty does not cover consumables like remote batteries, normal wear and tear, or damage from misuse.

• Authorized Dealer Required: All installation, service, and warranty claims must be handled through an authorized Bruno dealer to maintain the warranty's validity.

• Original Purchaser Only: The warranty is tied to the original owner of the stairlift and is not transferable.

Understanding Bruno's Warranty Structure

Bruno Independent Living Aids offers a comprehensive warranty program that varies depending on the specific stairlift model purchased. This structure is designed to protect your investment in home accessibility.

Indoor Straight Stairlifts: The Limited Lifetime Warranty

New indoor straight stairlifts, like the Elan and Elite models, typically come with a Limited Lifetime Warranty. This covers major components for the lifetime of the stairlift for the original owner. Major components include the motor, gearbox, and rail. Other parts are covered for two years from installation, and labor for manufacturing defects is covered for the first 30 days when installed by an authorized dealer. Some dealers may offer extended labor warranties.

Outdoor and Curved Stairlifts: The 5-Year Limited Warranty

Outdoor and curved stairlifts, such as the Elite Curved and Outdoor Straight, have a five-year limited warranty on major components (motor, gearbox, and rail). Other parts have a two-year warranty, and labor for manufacturing defects is covered for the initial 30 days when installed by an authorized dealer.

What Isn't Covered by the Warranty?

It's important to be aware of what the warranty does not cover. Exclusions often include:

1. Consumable items like batteries for wireless remotes.
2. Damage from misuse, accidents, or neglect.
3. Modifications or repairs not performed by a Bruno Authorized Dealer.
4. Normal wear and tear.

The Role of an Authorized Dealer

All warranty and service issues must be handled through the authorized Bruno dealer who installed your unit. Using an authorized dealer ensures proper installation and maintenance, which is crucial for maintaining warranty validity.

Registering Your Bruno Stairlift

Registering your stairlift with Bruno after installation is recommended to ensure your warranty is recorded. This can usually be done online and requires the unit's serial and model number.

Comparing Bruno's Warranty

Here is a comparison table outlining the warranty components for different Bruno models and a typical industry competitor example.

Feature	Bruno Indoor Straight	Bruno Outdoor/Curved	Competitor Example (e.g., Harmar Pinnacle)
Major Components	Limited Lifetime	5-Year Limited	Limited Lifetime (Drivetrain)
All Other Parts	2-Year	2-Year	3-Year
Labor Coverage	30-Day	30-Day	1-Year
Original Purchaser	Required	Required	Required
Authorized Dealer	Required	Required	Required

Filing a Warranty Claim

To file a warranty claim, contact the authorized Bruno dealer who installed your stairlift. Provide them with your stairlift's serial number and a description of the issue. They will arrange for a technician to assess and service the unit according to the warranty terms.

Conclusion: Warranty and Your Peace of Mind

The Bruno stairlift warranty provides significant protection, particularly the Limited Lifetime warranty on major components for indoor straight models. Understanding the specific coverage for your model, working with an authorized dealer, and registering your product are key steps to ensuring you benefit fully from the warranty and maintain your home accessibility. For further details, you can visit Bruno's Official Warranty Information.

Frequently Asked Questions

Does the Bruno stairlift warranty cover labor costs?

Yes, Bruno includes a 30-day labor warranty for any manufacturing defects, provided the installation was done by an authorized dealer. Some dealers, however, may offer longer labor coverage.

What is the warranty on the Bruno stairlift's batteries?

The standard warranty does not cover consumable items such as batteries. This is because batteries are subject to wear and tear over time.

Is the warranty transferable if I sell my home?

No, the warranty is only valid for the original purchaser of the stairlift and is not transferable to a new owner.

How do I register my Bruno stairlift for the warranty?

You can register your new Bruno stairlift by filling out the product registration form on Bruno's official website. You will need your unit's serial number.

Does the warranty cover damage from power outages?

Bruno stairlifts are battery-powered and designed to work during power outages, so the warranty does not specifically cover power-outage-related issues. The system is built to handle such events.

What happens to the warranty if I use a non-authorized service technician?

Using a technician who is not part of Bruno's authorized dealer network will void your warranty. All service must be performed by an authorized professional.

How does the warranty for a curved stairlift differ from a straight one?

The warranty on a curved stairlift is shorter on major components (5 years) compared to the limited lifetime warranty on major components for indoor straight stairlifts. Other parts and labor coverage are similar.