Stannah's Comprehensive Warranty Structure
Stannah provides a class-leading warranty that offers robust coverage, but the specifics depend on several key factors. The warranty structure is designed to instill confidence in the product's longevity and the company's commitment to customer service. For new stairlifts purchased directly from Stannah, the warranty includes significant long-term protection for the most vital parts, giving homeowners peace of mind about their mobility investment. This level of coverage is a major differentiator in the market, highlighting the quality of Stannah's manufacturing.
New vs. Reconditioned Stairlift Coverage
There is a crucial distinction between the warranty offered on a new Stannah stairlift and one that is reconditioned.
New Stairlift Warranty
For new units, particularly in the US, Stannah offers a tiered warranty for customers who register their product within 30 days of installation.
- Lifetime Warranty: The most critical components, including the motor and gearbox, are often covered for the lifetime of the stairlift for the original owner.
- Parts Coverage: Other parts and components typically receive a two-year warranty.
- Labor Coverage: Labor costs for repairs are generally covered for the first year.
Reconditioned Stairlift Warranty
For a reconditioned or pre-owned stairlift, the warranty is different and usually more limited. This is because the components have already been in use.
- Critical Parts: The motor and gearbox are covered for a shorter period, such as 5 to 10 years, depending on the region and the terms offered at the time of purchase.
- Parts & Labor: The warranty on other parts and labor is typically shorter, often around one year.
It is imperative to get a clear, written summary of the warranty terms for any reconditioned unit before purchasing, as they can vary significantly between different dealers.
Geographical and Purchase Method Variations
It's important to recognize that Stannah's warranty terms can vary by region and how you purchase the stairlift.
- Different Countries: Warranty periods and coverage can differ by country due to local regulations and business practices. For example, a standard two-year warranty is noted in Greece and Guernsey. Canadian terms for reconditioned lifts differ from those mentioned for the US.
- Authorized Distributors: If you purchase through an authorized distributor rather than directly from Stannah, the distributor's own warranty terms may apply.
- Online Marketplaces: When buying a used unit from a third-party marketplace like eBay, the warranty is often provided by the individual seller and is not guaranteed by Stannah itself.
Registering Your Warranty and Key Exclusions
Registering your product is a critical step to ensure you receive the full benefits of your warranty, especially the lifetime coverage for new units. Failure to register within the specified timeframe (e.g., 30 days) may lead to reduced coverage. Stannah also notes that the warranty is typically non-transferable and applies only to the original purchaser at the installed residence. This means if you sell the home, the lifetime warranty on critical components will likely not transfer to the new owners.
Common warranty exclusions include:
- Damage caused by misuse or improper operation.
- Damage from accidents or unauthorized repairs.
- Wear and tear on items like upholstery, which are not considered critical components.
Extending Your Coverage: Service Contracts
Once your initial warranty expires, Stannah offers service contracts to provide continued protection. These contracts can cover parts and labor and help extend the lifespan of your stairlift by ensuring regular, professional maintenance. Extended warranty options are also available for purchase at a discounted rate at the time of installation.
New vs. Reconditioned Warranty Comparison
| Feature | New Stannah Stairlift (US) | Reconditioned Stannah Stairlift (US/Canada) |
|---|---|---|
| Motor & Gearbox | Lifetime (upon registration) | Up to 10 years in Canada; 5 years in US |
| Parts | Two years | One year |
| Labor | One year | One year |
| Transferable? | No | No |
| Extended Options? | Yes, available for purchase | Yes, options may be available |
Note: These terms are indicative. Always confirm with your Stannah representative for the most current and location-specific details.
The Aftermarket Parts Warranty
For replacement batteries or other aftermarket parts, the warranty is usually provided by the third-party manufacturer, not Stannah. For example, some companies offer a 1-year warranty on compatible replacement batteries. It's crucial to understand these separate warranties if you choose to use non-OEM parts.
Conclusion: Your Warranty Checklist
Understanding what is the warranty on the Stannah stairlift is essential for making an informed purchase. It is clear that the coverage is dependent on whether the unit is new or reconditioned and where you are located. For new units, lifetime coverage on critical parts is a significant advantage, but it requires timely registration. Always verify the specific terms with a Stannah representative or an authorized dealer to fully understand your protection. For more details on Stannah's specific warranty offerings and to register your product, visit the official Stannah website.
