Why Regular Testing Is So Important
A medical alert system is your lifeline in an emergency, so you must be certain it is working correctly. Regular, scheduled testing serves several critical purposes:
- Ensures Functionality: A test confirms that the button on your pendant or wristband sends a signal to the base station and that the base station successfully communicates with the monitoring center.
- Verifies Communication: The test confirms that the two-way speaker system is functioning, allowing you to speak with a dispatcher.
- Checks Battery Life: For mobile units or fall detection devices, a test verifies that the battery is adequately charged and holding power.
- Builds Confidence: Knowing your system works provides invaluable peace of mind for both you and your family.
- Prevents False Alarms: By testing regularly, you become familiar with the system, which can help prevent accidental activations.
The Golden Rule of Testing
Always notify the monitoring center before you begin your test. This prevents a false alarm from dispatching emergency services. Most companies provide a direct number or a specific procedure for initiating a test call. Follow their instructions carefully.
A Step-by-Step Guide for Testing Your Life Alert
Testing your device is simple. Here’s a detailed breakdown of the process:
- Gather Your Information: Have your name, account number, and the company's test line number ready. This will make the process much smoother.
- Contact the Monitoring Center: Use a standard phone to call the company’s designated test or customer service line. Inform the dispatcher that you are initiating a system test.
- Initiate the Test: With the dispatcher on the line, press the emergency button on your pendant, wristband, or base station. You should hear a confirmation tone or voice from the base station.
- Confirm the Connection: The dispatcher will confirm that they received your test signal. You may be asked to speak to them through the base station to test the two-way communication.
- Simulate an Emergency (Optionally): Some tests may involve verifying the range of your pendant. Walk to different rooms or even outside (if the system has range) and press the button again to see if the signal still connects. Make sure the dispatcher is aware you are doing this.
- Conclude the Call: Once the dispatcher confirms everything is working, they will clear the test from your account. Thank them and hang up.
What to Do If the Test Fails
If your test doesn't go as planned, don't panic. Here are the steps to take:
- Recharge the Unit: For mobile units, ensure the battery is fully charged. Low battery is a common issue.
- Check Power Supply: For a base station, confirm it is plugged in securely and hasn't been accidentally unplugged.
- Review the Manual: Consult your user manual for specific troubleshooting steps. It may provide insight into error codes or common problems.
- Contact Customer Support: If you've tried the basic steps and the system still doesn't work, call the company's customer support line for technical assistance. Explain the situation clearly.
Comparison of Testing Methods
| Feature | User-Initiated Test | Company-Initiated Test |
|---|---|---|
| Initiator | The user (you) | The medical alert company |
| Frequency | Recommended monthly or weekly | Scheduled periodically by the company |
| Goal | Confirming system functionality | Checking system status remotely |
| Involvement | Requires active user participation | Can be passive, but may need user confirmation |
| Confidence Level | High, as it simulates real use | Medium, as it's a remote check |
| Process | User calls, presses button, confirms | Company sends signal, checks for response |
Best Practices for Maintaining Your System
Beyond regular testing, these practices will help ensure your system is always ready when you need it most:
- Keep It Charged: For battery-powered or mobile units, make it a habit to charge the device every night, just like a cell phone.
- Protect from Water: While many pendants are waterproof, handle them with care and dry them after showering to prolong their life.
- Avoid Physical Damage: Be careful not to drop or knock the pendant or base station, as this can damage internal components.
- Store Information Safely: Keep the customer service number, your account number, and the user manual in an easily accessible place.
- Update Your Information: Inform the medical alert company of any changes to your personal information, such as your address or emergency contacts.
- Test After Power Outages: After a power outage, always test your base station to ensure it has properly reconnected and is fully functional.
Conclusion: A Simple Habit for Lifelong Safety
Regularly testing your medical alert system, such as a Life Alert, is a simple but powerful habit that provides an immense sense of security. The few minutes it takes each month to follow this procedure can be the difference between a swift emergency response and a dangerous delay. Make it a part of your routine, and enjoy the peace of mind that comes with knowing your safety device is always ready and reliable.
For more information on senior safety and medical alert systems, you can visit the National Council on Aging website.
