According to the CDC, regular physical activity is one of the most important things older adults can do for their health, yet access can be a barrier. This guide explains how to get a SilverSneakers code—which is your personal ID number—and start a fitness program designed specifically for seniors.
What is the "SilverSneakers Code"?
For many seniors, the term "code" is used interchangeably with "ID number" or "member number." Unlike a promotional code used for discounts, the SilverSneakers code is a unique, 16-digit identifier that proves your eligibility and grants you access to all SilverSneakers benefits. This includes access to fitness equipment, group classes, and other amenities at participating gyms and online resources.
Confirming Your Eligibility for a SilverSneakers Code
Before you can get your ID number, you must confirm your eligibility. Your eligibility is tied to your health insurance plan, not your age alone. Here's what you need to know:
- Original Medicare (Part A and B) does not cover SilverSneakers. This is a key distinction. If you only have Original Medicare, you won't be eligible for the free membership.
- Qualifying health plans are required. You must be enrolled in a participating Medicare Advantage (Part C) plan or a Medicare Supplement (Medigap) plan that includes SilverSneakers as a benefit.
- Eligibility is not automatic. While the benefit may be part of your plan, you still need to actively obtain your ID number.
Three Ways to Get Your SilverSneakers ID Number
Once you know you have a qualifying plan, obtaining your code is a simple process. Here are three methods you can use.
Method 1: Check Online at SilverSneakers.com/StartHere
This is often the fastest and most convenient method. Follow these steps to get your code online:
- Navigate to the official SilverSneakers website and find the 'StartHere' page. A good starting point for eligibility is the page here: SilverSneakers Eligibility Checker.
- Enter your personal information, including your name, birthdate, and zip code.
- The system will use this information to confirm your enrollment in a participating health plan.
- If you are eligible, you will be guided through a quick registration process to create an online account. After creating your account, your 16-digit ID number will be made available to you.
- You can then access a digital version of your ID card, which you can use immediately at any participating location.
Method 2: Download and Use the SilverSneakers GO™ App
For a mobile-friendly solution, the SilverSneakers GO™ app is free to download for both iOS and Android. The app provides instant access to your digital ID card, making it a handy option when you're on the go.
- Download and open the app.
- Log in using the account you created online. If you haven't created one, you can register through the app.
- Tap on the profile icon, usually located in the top right corner. Your 16-digit SilverSneakers ID number will be displayed on this screen.
Method 3: Call SilverSneakers Member Services
If you prefer talking to a person or don't have internet access, you can call the member services line to get your code. Their friendly staff can help you check your eligibility and provide your ID number over the phone.
- Call the toll-free number: 1-888-423-4632 (TTY: 711).
- Be prepared to provide your name, date of birth, and health plan information.
- A representative will verify your eligibility and provide your 16-digit ID number.
SilverSneakers vs. Renew Active: A Key Distinction
It's important to be aware of other senior fitness programs, especially if you have a UnitedHealthcare or AARP Medicare plan. In 2018, UnitedHealthcare (including its AARP-branded plans) moved away from SilverSneakers and began offering its own program called Renew Active. If your plan is through UnitedHealthcare, you will need to get a Renew Active code, not a SilverSneakers one.
Here is a comparison to help clarify the differences:
| Feature | SilverSneakers | Renew Active |
|---|---|---|
| Associated Health Plans | Offered by many Medicare Advantage and Medigap plans from various providers (e.g., Aetna, Anthem). | Exclusively offered by UnitedHealthcare and its affiliated plans, including most AARP Medicare plans. |
| Program Access | Uses a 16-digit SilverSneakers ID number. | Uses a Renew Active Confirmation Code. |
| Online Platform | Access online classes, on-demand videos, and a member portal at SilverSneakers.com. | Offers online tools and resources, including a membership to AARP® Staying Sharp®. |
| Other Benefits | Includes the SilverSneakers FLEX program for community-based classes. | Often includes a free Fitbit Premium membership for eligible members. |
Troubleshooting If You Can't Find Your Code
If you've followed the steps above and still can't get your code, consider these common issues:
- Your health plan may not participate. You might have a Medicare Advantage plan, but it simply doesn't include SilverSneakers. Contact your insurance provider directly to confirm your plan's benefits.
- Typo in personal details. Double-check the spelling of your name, your birthdate, and your zip code when using the online eligibility tool. A single mistake can prevent the system from finding your record.
- AARP/UnitedHealthcare Plan. If you have an AARP plan, remember that it likely uses Renew Active, not SilverSneakers. Get your confirmation code from
myAARPMedicare.cominstead. - Plan benefits have changed. Health plans review and update their benefits annually. Your plan might have included SilverSneakers previously but no longer does. This is particularly relevant around the annual enrollment period.
Conclusion
Getting your SilverSneakers code, or rather your unique ID number, is a straightforward process once you confirm your eligibility through a qualifying health insurance plan. By using the official SilverSneakers website, the mobile app, or by calling member services, you can obtain your 16-digit ID and unlock a world of fitness and wellness benefits. Taking this small step can lead to significant improvements in your physical and mental health, helping you live a more active and vibrant life.
