As the population of older adults grows, so does the need for accessible and user-friendly transportation options. Ridesharing services like Uber and Lyft offer a convenient alternative to driving, helping seniors maintain independence and attend appointments. Recently, both companies have rolled out dedicated initiatives specifically for this demographic: Uber introduced Senior Accounts and 'Simple mode,' while Lyft launched Lyft Silver. The better choice depends on a senior's specific needs, comfort with technology, and local availability.
The Rideshare App Experience for Seniors
Recognizing that traditional rideshare apps can be challenging for some older adults, both Uber and Lyft have introduced features to simplify the user experience. Uber offers a 'Simple mode' that features larger text and buttons, highlights saved places, and streamlines the booking process. This mode can be activated in the settings or is automatically available with an Uber Senior Account. Lyft Silver also provides a simplified app interface with a larger font and offers the added benefit of live phone support available during specified hours. Additionally, Lyft Silver attempts to match older riders with vehicles that are easier to enter and exit.
Accessibility and Assistance Features
Both services provide options for seniors needing physical assistance.
- Uber: Offers Uber Assist with drivers trained to help with mobility devices at the same cost as a standard ride, and Uber WAV for wheelchair-accessible vehicles in select areas.
- Lyft: Provides Lyft Assisted for light, non-medical help in some markets and Lyft WAV for wheelchair-accessible vehicles in certain locations. Lyft Silver's vehicle matching also aims to improve accessibility.
Booking Without a Smartphone
Seniors who prefer not to use a smartphone have alternatives for booking rides:
- GoGoGrandparent: This third-party service allows booking Uber or Lyft via a phone call to a live operator or automated system.
- Uber by Phone: Uber has a dedicated phone line (1-833-USE-UBER) for assistance and booking.
- Lively Partnership (Lyft): Users of Lively Jitterbug phones can book Lyft rides through a care agent.
Cost and Savings Options
While standard senior discounts are not available, potential cost savings exist.
- Uber: Eligible medical trips may be covered by a Medicare Flex card, and using Uber Reserve can help secure lower fares for scheduled rides.
- Lyft: The Lyft Up program partners with community agencies to provide discounted rides for essential travel.
Uber vs. Lyft for Seniors Comparison Table
| Feature | Uber | Lyft |
|---|---|---|
| Senior-Focused Interface | Simple Mode: Large text, fewer buttons, and easy saved places. | Lyft Silver: Larger font, streamlined booking, live phone support. |
| Direct Phone Booking | Yes, via the 1-833-USE-UBER line with representative assistance. | Yes, via the Lively Jitterbug phone and third-party services like GoGoGrandparent. |
| Mobility Assistance | Uber Assist and Uber WAV. Uber Assist costs the same as a standard ride. | Lyft Assisted and Lyft WAV. Lyft Silver prioritizes easier-access vehicles. |
| Family Account | Senior Accounts within Family Profiles allow family members to book, track, and pay for rides. | Lyft Family Accounts allow relatives to manage and pay for rides. Trusted contacts in Lyft Silver receive real-time updates. |
| Cost Savings | Potential for Medicare Flex Card payments for eligible trips. Uber Reserve locks in fares. | Lyft Up offers subsidized rides for essential trips through local agency partnerships. |
| Safety Features | PIN verification and Share Trip Status. Both perform background checks on drivers. | Driver verification and Share Trip Status. Both perform background checks. |
| Service Area & Availability | Generally more widespread, which can mean more drivers and shorter wait times in some areas. | Smaller market share, potentially fewer drivers in some regions. Partners with health organizations for broader service reach. |
How to Set Up the Right Service
Choosing the right service depends on a senior's comfort with technology. Smartphone users can utilize the simplified app modes or dedicated senior accounts. For those without smartphones, phone-based booking through GoGoGrandparent or Uber's phone line is a good solution. Caregivers can assist by setting up and managing accounts. Exploring local volunteer or NEMT services is also recommended.
Conclusion: Making the Best Choice
Deciding between Uber and Lyft for seniors involves considering individual needs and local service availability. Lyft Silver stands out with its live phone support and vehicle matching for easier access. Uber offers wider availability and cost-effective assistance with Uber Assist. Check local availability of specific services. For non-smartphone users, GoGoGrandparent is a valuable option for booking either service via phone.
Best Choice for Seniors: A Summary
- For Tech-Savvy Seniors: Lyft Silver or Uber's Simple mode offer user-friendly app experiences.
- For Seniors Needing Extra Assistance: Uber Assist is a budget-friendly option, while Lyft Silver considers vehicle type.
- For Seniors Without a Smartphone: GoGoGrandparent or Uber's direct phone booking provide reliable alternatives.
- For Caregivers: Both Uber's Senior Accounts and Lyft Family Accounts offer management and tracking tools.
