The Challenge of Modern Convenience for Seniors
As technology evolves, everyday tasks like booking a ride or ordering food have moved to smartphone apps. While convenient for many, this digital shift can leave behind a significant portion of the senior population. According to research, many adults over 50 do not use rideshare apps, often preferring a simpler, phone-based option. This creates a gap, leaving many seniors feeling isolated or overly dependent on family and friends for basic needs. The core issue is not just about transportation; it's about preserving independence, dignity, and the freedom to live life on their own terms. This is the problem GoGoGrandparent aims to solve.
What is GoGoGrandparent and How Does It Work?
GoGoGrandparent is a phone-based concierge service designed to make modern, on-demand services accessible to everyone, especially older adults and people with disabilities who may not use a smartphone. By calling a toll-free number, users can request a variety of services 24/7, which GoGo then arranges through popular platforms like Uber, Lyft, DoorDash, and Instacart.
Here’s a simple breakdown of the process:
- Register: Users sign up over the phone or online, providing their name, phone number, home address, and a credit or debit card for billing. They can also add custom locations (like a doctor's office or grocery store) to their profile for faster booking.
- Call to Request: To get a service, the user calls the GoGoGrandparent number (1-855-464-6872). An automated menu provides options for common requests, or they can press '0' to speak with a live operator at any time.
- GoGo Arranges the Service: GoGo’s system requests a ride from Uber or Lyft or a delivery from a partner service. Their 'GoGoGuardian' system monitors the request, screens drivers to ensure they are suitable for working with seniors, and communicates any special needs (e.g., walker, visual impairment).
- Stay Informed: The user receives phone calls or text messages with updates, such as the driver’s name, vehicle description, and estimated arrival time. Family members can also opt-in to receive these notifications for peace of mind.
- Billing: The cost of the ride or delivery, plus a GoGo concierge fee, is automatically charged to the card on file. There is no need to pay the driver directly.
Core Services Offered by GoGo
While it started with transportation, GoGo has expanded its offerings to provide a comprehensive suite of services for independent living.
Transportation
This is the flagship service. GoGo allows seniors to get on-demand or scheduled rides from Uber and Lyft without needing the apps. The service screens drivers and cars to match the rider's needs (e.g., space for a foldable wheelchair). This provides a safer and more reliable alternative to traditional taxis or public transit, which may have accessibility or safety issues.
Meal Delivery
Users can call and order meals from local restaurants. GoGo operators help with the menu, place the order through services like DoorDash, confirm any dietary restrictions, and track the delivery to ensure it arrives hot and on time.
Grocery Delivery
Seniors can have groceries and household essentials delivered right to their door from a wide range of local stores, including Walmart, Kroger, Safeway, and more. Users can provide a shopping list over the phone or by email, and GoGo manages the order and delivery through platforms like Instacart. Shopping lists can be saved for easy reordering.
Other Services
- Prescription Delivery: GoGo can arrange for medications to be picked up from a local pharmacy and delivered the same day.
- Home Services: The platform can connect users with providers for chores and minor home repairs, helping maintain a safe living environment.
GoGoGrandparent vs. Direct App Usage vs. Taxis
For seniors considering their options, it's helpful to compare GoGo with its alternatives.
| Feature | GoGoGrandparent | Uber/Lyft App | Traditional Taxi |
|---|---|---|---|
| Booking Method | Phone Call (automated or live operator) | Smartphone App Only | Phone Call or Hailing |
| Smartphone Required | No | Yes | No |
| Ride Monitoring | Yes, 24/7 monitoring and live support | In-app tracking only | None |
| Driver Screening | Standard + GoGo screening for senior care | Standard background checks | Varies by company |
| Family Notifications | Yes, via text message | Share trip status manually | No |
| Cost Structure | Vendor fare + Concierge Fee (e.g., $0.27/min) | Fare based on time, distance, and demand | Metered or flat rate, often higher |
| Other Services | Meals, Groceries, Prescriptions | No (separate apps needed) | No |
The Cost of GoGo for Seniors
GoGoGrandparent's pricing is designed to be transparent. There are different membership plans available, and for each service, the user pays the original vendor's cost (e.g., the Uber fare) plus a GoGo concierge fee. For rides, this fee is often charged per minute of the trip. The company states this fee covers the cost of their 24/7 call center, live monitoring, and operational expenses. It is important for potential users to inquire about current membership options and fees, as these can change. Some users have reported issues with billing and cancellations, so it's wise to read all terms carefully before signing up. For more information on aging and transportation, the National Aging and Disability Transportation Center is an excellent resource.
Conclusion: A Bridge to Modern Independence
What is GoGo for seniors? It is more than just a ride service; it's a vital link that connects older adults to the conveniences of the modern on-demand economy without the technological barriers. By offering a simple, phone-based solution with an added layer of security and support, GoGoGrandparent empowers seniors to maintain their independence, stay connected to their communities, and manage their daily needs with dignity and ease. While it's important to understand the costs and review customer feedback, for many, it represents a powerful tool for aging in place.
