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Who can you call if you fall and can't get up?

4 min read

According to the CDC, over one in four older adults falls each year, but fewer than half report it. Knowing who can you call if you fall and can't get up is a critical piece of emergency preparedness for anyone at risk of a fall.

Quick Summary

If you have fallen and cannot get up, immediately call 911 for a serious injury or a medical alert service for assistance. Safe options also include reaching out to a designated friend or family member for non-critical help.

Key Points

  • Emergency Services (911): Call 911 immediately if you suspect a serious injury like a head wound or broken bone; they also provide non-emergency "lift assist" if you can't get up.

  • Medical Alert Systems: Utilize a medical alert device with a 24/7 monitoring service, especially systems offering automatic fall detection for cases where you're unable to press the button.

  • Personal Contacts: Maintain a list of trusted family, friends, or neighbors who can be called for help in non-critical situations and have a spare key to your home.

  • What to Do While Waiting: Stay calm, assess yourself for injuries, try to stay warm with a blanket, and periodically signal for help by calling out or making noise.

  • Prevention is Key: Reduce fall risk by improving home safety (grab bars, lighting), engaging in regular balance and strength exercises, and reviewing medications with your doctor.

In This Article

The Immediate Response: Who to Call in an Emergency

When a fall occurs, the first few moments are crucial for assessing the situation and getting help. Your first and most important decision is whether the situation is a true medical emergency, which dictates who you call.

Calling 911 for Serious Injuries

If you have fallen and can't get up, calling 911 is the immediate and most appropriate action if you suspect a serious injury. Conditions that warrant an emergency call include:

  • A visible fracture or broken bone.
  • Intense pain, especially in the head, neck, or back.
  • Dizziness, confusion, or loss of consciousness.
  • Heavy bleeding.
  • Inability to move a limb without severe pain.

The "Lift Assist" Option

Even without a severe injury, a person may be unable to get up due to weakness, shock, or a temporary imbalance. In this scenario, you can still call 911. Many emergency services offer a "lift assist" where first responders will come to help you get up safely. They are trained to assess for injuries and prevent further harm that might occur if you or an untrained person attempts the lift.

The Proactive Solution: Medical Alert Systems

A medical alert system provides a safety net for seniors and others who live alone or are at risk of falling. These systems come in various forms and offer a direct line to a 24/7 monitoring center with the simple press of a button. Many modern systems also feature automatic fall detection.

How Automatic Fall Detection Works

Devices with automatic fall detection use built-in sensors, like accelerometers and gyroscopes, to detect the sudden movement and impact of a fall. If a fall is detected, the device automatically sends an alert to the monitoring center, even if the wearer is unable to press the help button. This is especially critical in cases where the person loses consciousness or is disoriented.

What to Do While Waiting for Help

Once you have called for help, or activated your medical alert device, your next priority is to remain calm and safe while waiting for assistance. Panic can exacerbate injuries and lead to poor decisions. Follow these steps while you wait:

  1. Assess yourself for injury: Take slow, deep breaths. Check for pain, particularly around your head, neck, and back. If you have significant pain, do not try to move.
  2. Make yourself comfortable: If possible, reach for a blanket, jacket, or rug to stay warm. The floor can get cold quickly, and staying warm helps prevent shock.
  3. Signal for help: If you are not in direct contact with an operator, continue to call out for help periodically. Bang on the floor or a wall with an object to alert neighbors.
  4. Protect your head: Use a cushion or a rolled-up piece of clothing to place under your head for protection and comfort.

Your Personal Support Network

For non-emergency situations, or as an additional layer of security, your personal support network is invaluable. This network can include family members, close friends, or trusted neighbors.

Creating an Emergency Contact List

Keep a list of emergency contacts readily accessible. It should include names and phone numbers of people who have a key to your home and are willing to be contacted in an emergency. Discuss with them in advance what to do in case you fall.

Contacting Friends or Family

If you have a phone within reach and are not seriously injured, calling a trusted friend or family member for help can be an appropriate first step. They can help assess your situation and, if necessary, contact emergency services on your behalf.

Comparison of Emergency Contact Options

Feature 911 Medical Alert System Personal Contacts (Family/Friends)
Best For Serious injuries or non-emergency lift assist Consistent, 24/7 monitoring; automatic fall detection Non-critical situations; secondary support network
Response Time Fastest, professional emergency response Rapid, trained monitoring center response Varies; depends on availability and proximity
Cost Free (taxpayer-funded service) Monthly subscription fee; equipment costs Generally free
Availability 24/7, across the entire country 24/7, dependent on cellular or landline service Varies; limited to their availability
Key Benefit Trained professionals, immediate medical intervention Immediate, reliable access to help; peace of mind Personal relationship, familiar support

Beyond the Fall: The Importance of Prevention

While knowing who can you call if you fall and can't get up is essential, preventing falls in the first place is the ultimate goal. A proactive approach significantly reduces your risk.

Home Safety Modifications

Making small changes to your home environment can dramatically improve safety. This includes:

  • Installing grab bars in the bathroom, especially in the shower and near the toilet.
  • Adding railings on both sides of staircases.
  • Using non-slip mats in the bathtub or shower.
  • Removing loose rugs, or securing them with double-sided tape.
  • Improving lighting in all areas, particularly hallways and stairs.

Health and Wellness

Your physical health plays a major role in fall prevention. Consult with your healthcare provider to address potential risk factors. The CDC's STEADI program is a valuable resource for information and tools related to fall prevention. Regular exercise can improve strength and balance, while an annual medication review can identify side effects like dizziness that may increase fall risk. Having your vision and hearing checked annually is also vital.

Conclusion

Having a plan for what to do if you fall and can't get up is crucial for anyone at risk. Your options range from immediately calling 911 for emergencies to utilizing a reliable medical alert system for 24/7 monitoring. Combining these with a robust personal support network and prioritizing fall prevention measures through home safety and personal wellness will help you live independently and with confidence.

For more information on fall prevention, the CDC offers a wealth of resources through their CDC STEADI Program.

Frequently Asked Questions

If you experience a fall and suspect a serious injury, such as a head wound or broken bone, you should immediately call 911 for emergency medical services.

Yes, many emergency services provide a non-emergency "lift assist" service. Call 911 and inform the dispatcher that you have fallen and need help getting up safely.

A medical alert system is a device, often a pendant or smartwatch, that connects you directly to a 24/7 monitoring center. When you press the button, the center assesses your situation and dispatches help, whether it's emergency services or a personal contact.

No, automatic fall detection is often an optional feature and an additional cost. However, it is a valuable feature for those at higher risk of falling, as it sends an alert even if you are unable to press the help button.

Your emergency contact list should include trusted family members, close friends, or neighbors who have a spare key and are willing to assist in an emergency.

While waiting for help, stay calm and assess yourself for serious injuries. Try to get warm using a blanket or clothing, protect your head with a cushion, and signal for help periodically.

Fall prevention involves making home safety modifications like installing grab bars and improving lighting, performing balance and strength exercises, and having your medications and vision checked regularly by a doctor.

References

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Medical Disclaimer

This content is for informational purposes only and should not replace professional medical advice. Always consult a qualified healthcare provider regarding personal health decisions.