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Who do you call if you fall and can't get up? Your essential guide

4 min read

According to the Centers for Disease Control and Prevention, more than one in four adults aged 65 and older falls each year. Knowing exactly who do you call if you fall and can't get up is a critical safety measure, allowing for timely help and potentially preventing further injury.

Quick Summary

Assessing injuries is the critical first step after a fall; if seriously hurt, call 911, otherwise, activate your medical alert system, use a phone, or call for a "lift assist" from the non-emergency fire department.

Key Points

  • Stay calm and assess injuries: Immediately following a fall, take deep breaths and check for pain or bleeding before attempting to move.

  • Call 911 for serious injuries: If you suspect a head injury, broken bone, or cannot move without pain, do not attempt to get up. Call 911 for professional help.

  • Use a medical alert system: If you have one, press the button on your pendant or bracelet. These systems provide a direct line to emergency dispatchers 24/7.

  • Crawl to a sturdy chair if uninjured: Follow a specific, multi-step process to get up safely, using a stable piece of furniture for support, only after confirming you have no serious injuries.

  • Prevent future falls: Implement safety measures like removing clutter and securing rugs, and incorporate regular balance and strength exercises into your routine.

  • Consider a 'lift assist' for non-emergencies: If uninjured but unable to get up, call the non-emergency fire department number for a "lift assist" without a full ambulance response.

In This Article

Immediate Actions After a Fall

If you have fallen and can't get up, your first and most important job is to stay calm and assess your situation. Panic can lead to rash decisions that cause further injury. Take a few deep breaths and remain still for a moment to get over the initial shock.

Assess for Injuries

While remaining still, slowly check your body for any pain, bleeding, or other injuries. Ask yourself the following questions:

  • Do I feel any sharp or severe pain, particularly in my head, neck, or back?
  • Am I bleeding heavily?
  • Do I have any visibly broken bones or deformities?
  • Do I feel dizzy or confused?

Your answers will determine your next course of action. If you have any signs of serious injury, do not attempt to move.

When to Call 911

Dial 911 immediately if you experience or observe any of the following during or after a fall:

  • Serious Injury: This includes a suspected head injury, profuse bleeding, or a potentially broken bone, such as a hip fracture.
  • Inability to Move: If you cannot shift yourself into a more comfortable position without extreme pain, it's best to wait for trained medical professionals.
  • Loss of Consciousness: If you are helping someone who fell and they lost consciousness, call 911 right away.
  • Alone for an Extended Period: If you fell and have been on the floor for a long time, there is a risk of dehydration and other complications.

Using a Medical Alert System

A personal emergency response system (PERS) is an excellent tool for those living alone or prone to falls. These systems typically involve a wearable device with a button that connects to a 24/7 monitoring center. Many modern devices, including some smartwatches, also feature automatic fall detection. A monitoring agent can assess your needs and dispatch emergency services or contact a family member.

Calling a Non-Emergency "Lift Assist"

If you are certain you are uninjured but simply cannot get up on your own, calling your local non-emergency fire department or a designated “lift assist” line may be an option. Firefighters and EMTs can often be dispatched to help you get off the floor without a full emergency response, as they have the training to do so safely.

Communicating with Family or Neighbors

If you carry a cordless phone or have your cell phone within reach, your first call might be to a trusted family member or neighbor. You can ask them to come help you get up or to call emergency services on your behalf. Having a designated daily check-in with someone is also a proactive safety measure.

How to Get Up Safely (If Uninjured)

If you have assessed yourself and are confident you are not seriously injured, you can follow these steps to get up safely, based on guidance from AARP and others:

  1. Roll onto your side: Slowly roll over from your stomach or back onto your side.
  2. Push up to your hands and knees: Push up using your arms to a crawling position. If your knees hurt, you can try scooting on your bottom.
  3. Crawl to a sturdy chair: Slowly crawl toward a sturdy piece of furniture, like a dining chair or a couch.
  4. Use the furniture for support: Put both hands on the seat of the chair. Put your strongest leg forward with your foot flat on the floor, while keeping the other knee on the ground.
  5. Lift and pivot: Push off with your arms and strong leg, and pivot your body to sit down in the chair.
  6. Rest before moving: Sit for a few minutes to regain your balance and composure before attempting to walk.

Comparison of Communication Methods After a Fall

Method When to Use Key Considerations
Call 911 Suspected serious injury (head, neck, back), heavy bleeding, inability to move, unconsciousness. This is for medical emergencies. The response is rapid but may not be necessary for minor falls.
Medical Alert System (PERS) Conscious and able to press a button, or using an auto-detect system. Best for immediate connection to trained operators. Requires a subscription and device.
"Lift Assist" (Non-Emergency) No serious injury, but unable to get up unassisted. Allows for trained assistance without a full emergency call. Check local availability.
Call a Family Member/Neighbor Able to reach a phone and are confident you do not need immediate medical attention. Quick and personalized help from a trusted individual. Can be slower than a professional service.
Shout for Help If a phone isn't accessible and others are nearby. Simplest method if others are within earshot. Effectiveness depends on proximity and hearing ability.

Strategies for Fall Prevention

Preventing a fall is always the best course of action. Implementing these strategies can significantly reduce your risk:

  • Home Safety Modifications: Remove clutter, secure rugs with double-sided tape, and install grab bars in the bathroom. Ensure good lighting throughout your home, especially on stairs and in hallways.
  • Regular Exercise: Engage in strength and balance exercises, like Tai Chi or seated leg lifts, to improve stability and strengthen muscles.
  • Medication Review: Speak with your doctor or pharmacist annually to review all medications, as some can cause dizziness or drowsiness.
  • Vision and Hearing Checks: Schedule regular check-ups with your eye doctor, as poor vision increases fall risk. Also, address any hearing loss, which can affect balance.
  • Proper Footwear: Wear supportive, low-heeled shoes with non-slip soles, even when indoors.

Conclusion: Your Proactive Safety Net

Falling is a serious concern for older adults, but being prepared can help you navigate the situation safely. The most important step is to stay calm and assess your condition before acting. Knowing when to call 911 for a serious injury versus utilizing a medical alert system or a “lift assist” line for non-emergencies is key. Proactive prevention, including home modifications and regular exercise, is the most effective way to reduce the risk of falling in the first place. With a solid plan in place, you can maintain your independence and feel more secure in your daily life.

Frequently Asked Questions

The most important first step is to remain calm and assess yourself for any serious injuries. Do not rush to get up, as this can worsen an injury. Take a few minutes to decide if you are hurt before moving.

You should call 911 if you have any signs of serious injury, such as severe pain, heavy bleeding, a suspected broken bone, a head injury, or if you can't move without extreme pain.

A 'long lie' refers to a period of time spent on the floor after a fall. It can be dangerous due to the risks of dehydration, pressure sores, pneumonia, and hypothermia, making a quick response critical.

Alternative options include using a personal emergency response system (PERS), calling a family member or neighbor on a nearby phone, or calling your local non-emergency fire department for a "lift assist".

If your phone is out of reach, a medical alert system is a great option. Some smartwatches also have fall detection features. You can also try shouting for help if others are within earshot. For prevention, keep a phone in every room or with you at all times.

Practice rolling onto your side, pushing up to your hands and knees, crawling to a sturdy chair, and using the chair to lift yourself. Many guides, like one from AARP, detail this process.

Home safety measures include removing clutter, securing loose rugs with double-sided tape, ensuring good lighting, and installing grab bars in bathrooms and handrails on both sides of stairs.

References

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Medical Disclaimer

This content is for informational purposes only and should not replace professional medical advice. Always consult a qualified healthcare provider regarding personal health decisions.